Country warehouse operations manager

Key Responsibilities

• Responsible for the overall operation management of warehouses/logistics centers, including end-to-end processes such as receiving, putaway, inventory management, picking, and shipping.
• Develop and optimize operational processes (SOPs) to improve operational efficiency and service quality, continuously driving lean operations.
• Monitor key operational KPIs, such as inbound/outbound efficiency, inventory accuracy, fulfillment lead time, and implement continuous improvement initiatives.
• Lead team management and workforce planning, including recruitment, training, shift scheduling, and performance management.
• Coordinate cross-functional collaboration with transportation, customers, IT, supply chain, and other stakeholders to ensure smooth business operations.
• Manage third-party vendors (e.g., outsourcing providers, staffing agencies, transportation partners), ensuring service quality and cost control.
• Support new warehouse setup, business launches, and process implementation.
• Handle operational exceptions and emergency situations to ensure warehouse safety, compliance, and stable operations.

Qualifications

• Passion for Logistics & Supply Chain: Demonstrates a strong passion for the logistics and supply chain industry, with a keen interest in cross-border e-commerce. Exhibits resilience, self-discipline, and a drive for personal and professional growth when facing challenges.
• Continuous Self-Improvement: Highly self-driven, curious, and eager to learn. Possesses strong logical thinking skills and the ability to solve complex problems from multiple perspectives.
• Accountability & Collaboration: Exceptional communication skills with a strong sense of responsibility. Proven ability to manage multiple tasks simultaneously and collaborate effectively across functions to drive projects forward.
• Language Proficiency: Professional fluency in English, fluent Chinese preferred.
• Experience: Minimum of 1 year of full-time working experience in logistics, supply chain, or closely related fields.