Internal contract service-sales admin

Imagine that…

You will do meaningful work that has a daily impact on the world around you.

You will take ownership of your ambitions and develop your career.

You will collaborate within a dynamic, open, and global team.

At Hach (www.hach.com), part of Veralto, we ensure water quality for people around the world, and every team member plays a vital role in this mission. Our vision is to make water analysis faster, simpler, greener, and more informative. We achieve this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.

As part of our team and the broader Veralto network, you will work in a unique environment where meaningful work meets real opportunities: you will make an immediate and measurable impact on a global scale while developing your professional skills and advancing your career.

Driven by the challenges of climate change and global health, we work in a rapidly digitalizing industry, developing innovative technologies that help ensure water and environmental safety.

What We Offer

• High-quality onboarding, training, career coaching, and development opportunities
• A strong team that looks forward to working with you
• Employee benefits, including meal vouchers, bonuses, 5 weeks of vacation, professional and language training, and more

About the Role

The Internal Contract Service-Sales Administrator is an internal administrative position focused on supporting service and sales processes, particularly the renewal of service contracts in the Czech Republic and Slovakia, contract administration, and data management in internal systems.

You will serve as a key partner to our service, sales, and customer teams. For new service contracts, your role will be to prepare the necessary documentation and closely collaborate with the sales team. For existing contract renewals, you will independently manage the entire administrative process, including customer communication, data validation, tracking signed amendments, and coordinating follow-up actions in systems such as ServiceMax (SMAX), CRM, and Salesforce.

This role is part of the service-sales administration function and is primarily an internal office-based position, working closely with the Service Dispatcher, Service Manager, Sales Team, and other departments to resolve both standard and non-standard cases.

Key Responsibilities

• Independently manage all administrative activities related to the renewal of service and contract agreements in the Czech Republic and Slovakia, including direct customer communication, tracking signed amendments, and coordinating follow-up actions
• Prepare supporting materials for sales representatives related to new service contracts, including customer overviews, equipment details, pricing, timelines, and other information required for commercial proposals
• Continuously monitor the accuracy of service contract data in internal systems, particularly ServiceMax (SMAX), and ensure updates are implemented in cooperation with the Service Dispatcher
• Enter, update, and close renewed contracts in internal systems once the renewal process has been completed
• Identify commercial opportunities where customers do not currently have service agreements, manage follow-up activities, coordinate with sales teams, and provide reporting outputs
• Analyze the installed base to identify customers without service contracts and work with the sales team to develop appropriate service offerings such as preventive maintenance, calibrations, and service programs
• Coordinate internal communication between the service team, sales department, dispatcher, customer support, finance, and other departments
• Provide internal consultancy support to sales and service teams regarding the selection of appropriate service codes and service scope based on customer requirements and application type
• Support the Service Dispatcher in renewing larger service contracts and entering or establishing contracts in ServiceMax, particularly in cases involving non-standard configurations or more complex contract structures
• Collaborate with the Service Manager and other departments to resolve exceptional cases, escalations, and ensure the correct flow of information

Requirements

• Minimum secondary education; preferably in business, administration, commerce, technical, or service-related fields
• Experience in administrative support, customer service, contract administration, order management, or service-sales processes is an advantage
• Ability to work with large volumes of data, manage deadlines, verify information accuracy, and stay organized across multiple parallel tasks
• Attention to detail, reliability, independence, and consistency when working with contract documentation, reports, and internal systems
• Strong communication skills to collaborate with customers, sales representatives, service teams, dispatchers, and other internal stakeholders
• Proficient user of Microsoft Office, especially Excel; experience with Salesforce, ServiceMax (SMAX), CRM, ERP, or similar systems is an advantage
• Fluent Czech and good working knowledge of English for internal communication, documentation, and collaboration within an international environment

Hach is proud to be part of Veralto’s Water Quality Segment (NYSE: VLTO), a global leader with $5 billion in revenue focused on ensuring access to clean water, safe food, medicines, and other essential products. By joining Veralto’s network of more than 17,000 associates, you will become part of a unique culture where meaningful work and growth opportunities go hand in hand.

Together, we protect the world’s most vital resources while building rewarding careers.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.