Associate customer success manager

We at LSEG are passionate about Customer Success. We are a globally recognized company with an equally recognized reputation. We are currently searching for a high caliber, upbeat and driven candidate to join a high performing Customer Success team supporting our Digital Customer Success organization.

The role is focused on helping customers maximize the value they receive from LSEG’s solutions through proactive engagement, digital-first customer success strategies, customer enablement, and business value realization. The successful candidate will primarily support customers based in Brazil and will play a key role in driving customer adoption, retention, and growth.

You will enjoy plentiful learning and collaboration opportunities with outstanding customers, exposure to the latest trends in financial markets and technology, and the opportunity to help shape customer success strategies in a dynamic, global organization. If you are looking to advance your career in a world-class company, start your next adventure with our diverse Customer Success team and unlock your potential!

What You'll Be Doing

• Build trusted relationships with customers and drive customer success through proactive engagement and value-focused conversations.
• Manage a portfolio of customers, ensuring high levels of engagement, adoption, customer satisfaction, and retention.
• Develop and execute campaigns that align customer objectives with desired business outcomes.
• Drive customer adoption through digital engagement strategies, scalable outreach programs, webinars, customer training, and enablement initiatives.
• Deliver impactful customer interactions that demonstrate value and help customers maximize their investment in LSEG solutions.
• Identify customer risks and opportunities, developing and executing action plans to improve customer health and business outcomes.
• Serve as the Voice of the Customer by providing customer insights and feedback to internal stakeholders to improve customer experience and product adoption.
• Uncover and qualify growth opportunities by understanding customer needs, business challenges, and strategic priorities.
• Partner closely with Account Managers and Sales teams to support retention, expansion, and customer growth strategies.
• Support customer onboarding activities and accelerate time-to-value for new users and organizations.
• Leverage data and customer insights to prioritize activities, optimize engagement strategies, and improve business outcomes.
• Promote customer learning through LSEG Academy, training resources, digital campaigns, and enablement programs.
• Collaborate effectively across Customer Success, Sales, Product, Marketing, Support, and other internal teams.
• Participate in strategic initiatives that support Customer Success objectives and broader LSEG business goals.
• Proactively manage the customer lifecycle, ensuring customers realize measurable value from their partnership with LSEG.

What You'll Bring

• Strong Portuguese language proficiency is required.
• Professional English communication skills, both written and verbal.
• Demonstrated ability to build strong customer relationships and maintain trusted partnerships with internal and external stakeholders.
• A proactive, self-motivated, and entrepreneurial mindset, with a strong sense of ownership and accountability.
• Strong customer-centric approach with a passion for helping clients achieve their business objectives.
• Experience managing customer portfolios and prioritizing activities in a fast-paced environment.
• Ability to identify customer needs, uncover opportunities, and contribute to growth and retention objectives.
• Strong communication, presentation, and stakeholder management skills.
• Commercial awareness with the ability to conduct value-driven business conversations.
• Ability to simplify complex concepts and communicate them effectively to different audiences.
• Strong collaboration skills and the ability to work effectively across a large, diverse, and matrixed organization.
• Experience delivering customer training, webinars, enablement programs, or digital engagement initiatives is preferred.
• Knowledge of Financial Markets, Wealth Management, Market Data, Financial Services, FinTech, or related industries would be considered a strong advantage.
• Experience in a sales environment or customer-facing commercial role is highly desirable.

Career Stage:

Senior Associate

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.