Sr associate demo services engineer - 11820

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

• Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
• Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
• Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

The Impact of a Sr Associate Demo Services Engineer at Coupa:

The Demo Support Engineer is a critical strategic position, serving as the direct link between Coupa's technological innovation and the achievement of revenue goals. Far beyond simple technical support, this role is the core engine ensuring the flawless and scalable delivery of our value proposition.

By empowering the sales organization, the Demo Support Engineer translates complex capabilities into compelling business outcomes. As a force multiplier for the pre-sales motion, the role delivers significant operational leverage, accelerating sales velocity and effectively mitigating deal risk.

What You’ll Do

The primary responsibilities will involve providing front-line support, including issue handling and troubleshooting. Focus on business support and owning the deal process. Manage backlog effectively and maintain SLA discipline. Develop industry-specific and localized content and contribute to other projects as required by the business. Act as the functional owner and SME for assigned product components. Maintaining deep relationships with your Product Managers (PMs) and Solution Advisory SME’s. Collaborate closely with the Program & Release Manager on activities pertaining to New releases and project execution. Engage in daily collaboration with the technical team to facilitate expedited troubleshooting and issue resolution.

What You Will Bring to Coupa

• 3+ years of experience in procurement SaaS, pre-sales, functional consulting, or support
• Deep functional expertise in procurement to pay workflows.
• Experience working closely with Product and Engineering teams
• Strong analytical skills
• Experience supporting revenue-generating teams (pre-sales / sales) is a plus.
• Ability to build scalable demo content
• Ability to work under time-sensitive deal pressure
• Experience leveraging AI tools in day-to-day activities to enhance productivity, troubleshooting efficiency, and demo storytelling is a strong plus.
• Role requires working in shifts to support PST time zone coverage.

At Coupa, we are 100% committed to creating and nurturing an environment that supports your physical, mental, and community well-being.

We offer a comprehensive suite of benefits designed to help you and your family thrive:

Global Well-Being Perks (For All Employees Globally)

• Global Wellness Days: Enjoy two designated, company-wide paid wellness days off each year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together.
• Birthday Time-Off: Celebrate your day! Coupa provides a paid day off on your birthday or another day of your choice within your birthday month.
• Volunteer Time Off (VTO): Giving back is in our DNA. We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about.
• Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents.
• Business Travel Protection: Travel with peace of mind. Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel.
• Referral Bonus Program: Share the Coupa experience! Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles.

Please note: In addition to these global well-being perks, Coupa offers highly competitive, location-specific benefits packages (which include comprehensive medical/dental insurance, retirement/pension plans, and life or accident protection) tailored to your primary work location. Your recruiter will walk you through the specific regional benefits package for this role during the interview process.

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.

Please be advised that inquiries or resumes from recruiters will not be accepted.

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