Manager – customer programs

Main Accountabilities：

1. Serve as the primary contact for assigned customers, ensuring the delivery of agreed service commitments and KPIs.
2. Coordinate with global origins, destinations, and cross-functional teams to support seamless execution of OMS solutions.
3. Support AP operations offices in implementing and complying with customer requirements and SOP.
4. Prepare, analyze, and present customer performance data to identify service gaps; initiate and drive corrective actions.
5. Conduct periodic customer meetings, sharing performance insights, issue logs, and improvement initiatives to maintain strong customer relationships.
6. Facilitate training for origins, vendors, and internal teams on new systems, processes, or revised SOPs.
7. Ensure operational processes follow global OMS standards while adapting to customers' evolving needs.
8. Support the Account Manager in developing action plans, implementing solutions, and monitoring the progress of improvement programs.
9. Maintain accurate and updated documentation including SOPs, process maps, reporting templates, and key account information.

Requirements

1. Bachelor’s degree or above, preferably in logistics related disciplines.
2. Minimum 2–3 years of relevant experience in supply chain, logistics, freight forwarding, or account management.
3. Good interpersonal, communication and negotiation skills.
4. Strong command of written and spoken English and Chinese.
5. Excellent communication, interpersonal, and stakeholder management skills.
6. Detail oriented, customer focused, proactive, responsible, and able to work independently.
7. Proficient in PC operations knowledge, e.g. Ms Excel, Powerpoint, Outlook.
8. Experience in OMS operations, order management systems, or supply chain visibility platforms is an advantage.
9. Language: Required good spoken and written English.