JOB TITLE: Rep Services Representative - Frame

Location: Santiago - On site

Schedule: 9:00 m - 6:00 pm

The primary responsibility of this role is to manage all phone and written communications with field sales representatives regarding account setup (new accounts and product offerings), ongoing account maintenance, and day-to-day tasks, including warranty-related issues. The role also involves providing sales training as necessary.

RESPONSIBILITIES:

• Handle all phone and written communications with field sales reps concerning account set-up (new accounts and product offerings) and maintenance as well as day-to-day activities including warranty issues. Also provides sales training as necessary.
• Interface with manufacturing plants and other support groups to resolve work-in-process issues and customer inquiries.
• Gather and disperse information to sales force, sales management and plants on orders, repairs, and delivery events.
• Communicate special handling of orders and accounts to office and plant personnel. Includes monitoring of sales reservation system.
• Team participation and responsibilities including cross-functional coverage.
• Interact with Product and Marketing Specialists to ensure the best solution for the customer’s needs.

JOB REQUIREMENTS/SPECIFICATIONS:

Note that (i) computer literacy and working-level skill with the basic MS Office suite (Word, Excel, Outlook, Explorer), (ii) good verbal and written communication skills, (iii) good interpersonal skills, and (iv) the ability to work well both individually and in a team environment are default requirements for all Jostens exempt and salaried nonexempt employees.

The ideal candidate for this position will have:

Required:

• High school diploma or equivalent.
• Three years of diversified customer service experience or sales support experience.
• Experience with financial reporting and credit reviews.
• Fully bilingual English/Spanish.
• Working knowledge of Microsoft Suite, (with an emphasis on Excel), Oracle, MS Project.

Preferred:

• 3 years Jostens experience preferred.
• 1-year Order Processing experience preferred.
• 1-year General Office experience preferred.

Other Benefits:

• Weekly Payment
• 2 way free transportation
• Law Benefits
• Complementary Medical Insurance
• Pharmacy and Optic Center benefits
• Internal Cooperative
• Referral Program
• Growth Opportunities

About Jostens:

Celebrating 125+ years of business, Jostens has been a part of local communities, working with K-12 schools, colleges and universities, teams, and affiliation groups. Representatives from Jostens touch thousands of schools and groups every day, working to make a difference with products and services that recognize accomplishments and help people tell their stories. These products, along with resources for educators, yearbook curriculum and services to help motivate and inspire like Jostens Renaissance® and Commitment to Graduate (C2G) are all designed to contribute to a positive and rewarding school experience. As a household name and leading brand in our market, we are passionate about being the most trusted partner in celebrating moments that matter. We are a mid-size company with a small company feel, allowing us to move fast and explore innovative ideas.

Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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