The opportunity:

Being part of HSBC in Switzerland, you’ll help evolve and grow our business.

The Client Lifecycle Management Analyst is responsible for managing all Client Lifecycle Management tasks related to Customer life cycle events. The roleholder will deliver consistent and practical end-to-end operational support to client facing teams, providing first-class client experience to both internal (client facing) and external clients, ensuring compliance with internal and external guidelines and regulations for this key client stage. They will report to the Client Lifecycle Management Production Lead.

Are you interested? Do you have experience in Anti-Money Laundering (AML), regulatory compliance and client due diligence within financial services? Do you enjoy being part of a cohesive team?

If you answered yes to any of these questions, we want to hear from you!

What you will do:

As a Client Lifecycle Management Analyst, you’ll support the end-to-end management of client lifecycle activities, helping ensure that customer relationships meet applicable legal and regulatory requirements, as well as HSBC policies and procedures relating to Customer Due Diligence (CDD), AML and Sanctions.

Depending on your assigned area, you’ll:

• Support customer onboarding by reviewing and validating banking forms, CDD documentation, corroborative information, Know Your Customer (KYC) and Know Your Transactions (KYT) data, and screening results.
• Manage CDD modifications by analysing and recording updates to customer structures, tax information—including Foreign Account Tax Compliance Act (FATCA), Qualified Intermediary (QI), United States Person Policy (US Person Policy) and Common Reporting Standard (CRS) requirements—individual records and supporting documentation.
• Process account updates by creating or updating customer records, registering documents, managing account activity blocks and unblocks, and raising or updating Customer Data Management (CDM) issues in the relevant systems.
• Complete Periodic and Event-Driven Reviews (PEDR) by managing trigger events, conducting due diligence on KYC and KYT information, reviewing account activity and completing screening activities.

In this role you will:

• Provide advisory and operational support to Front Office teams across Client Lifecycle Management (CLM) activities for new and existing customers.
• Manage customer onboarding, CDD modifications, periodic reviews and event-driven reviews (PEDR), ensuring activities are completed accurately and on time.
• Assess customer relationships against HSBC’s risk appetite and relevant Customer Due Diligence (CDD), regulatory and financial crime requirements.
• Support a proactive, cohesive and meaningful client experience in line with the CLM client experience strategy.
• Build strong relationships with key stakeholders and maintain high standards of client service across the team and assigned portfolio.
• Deliver fair customer outcomes, uphold HSBC’s values and ensure conduct supports the orderly and transparent operation of financial markets.

You should apply if you have:

• Knowledge of EUNINT and/or MENA markets specifies from a KYC/KYT perspective.
• Proven proficiency in AML, regulatory compliance and controls within the Swiss Private Banking or financial services industry.
• Minimum of a B.A. degree or relevant work experience.
• Experienced in due diligence activities (screening and researches).
• AML certifications (i.e: ACAMS or Vision Compliance or similar).
• Excellent communication skills.
• Experienced in roles involving client facing activities (i.e: meetings).
• Can-do and problem-solving attitude.
• At ease under pressure and demonstrating good resilience.
• Strong teamwork initiative.
• Ability to work professionally with all levels of staff and management.
• Skilled IT user with a capacity to adapt to new or complex tools and use efficiently all usual software suit (Excel, Word Access, Outlook, etc.).

Due to immigration restrictions in Switzerland we will only be able to consider applications from Swiss or EU citizens or from candidates holding a valid Swiss work permit.

Even if you feel you do not meet 100% of our qualifications, we encourage you to apply, if you believe this role is right for you.

What you’ll get in return:

We offer a comprehensive and competitive package of benefits usually covering healthcare, life assurance, pension, and family friendly leaves, as well as many other benefits to support your wellbeing.

HSBC operates multiple variable pay plans, to reflect the diverse nature of the businesses, roles and markets in which we operate. Variable pay is designed to reward colleagues for their individual performance and contribution, as well as the performance of their relevant Business / Infrastructure, and the overall Group.

HSBC has been certified “Top Employer 2026” in Europe. This recognition from the Top Employers Institute rewards our HR practices and recognises HSBC as an HR Leader in France, Germany, Italy, Luxembourg, Netherlands, Poland, Spain and Switzerland.

HSBC is a signatory company of the Advance Charter. This Charter is a commitment towards gender equality in business and hence a workplace environment that supports a fair and balanced approach to hiring, remunerating, promoting and retaining female talent.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

If you have a need that requires accommodations or changes during the recruitment process, please let us know.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

For further information on building your career at HSBC, please visit: www.hsbc.com/careers

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