Job Summary

The mandate of the Transit Customer Systems and Planning Service is to provide customer service, service planning and technology and control systems support for OC Transpo, geared to providing excellence in customer service delivery to 100 million transit customers per year by means of conventional bus, para transit and rail operations. The Technology and Control Systems branch is responsible for managing multiple and major transit IT projects that are highly complex, of multi-million dollar value, normally extend over multiple years, and may require extensive public consultation.

You are responsible for implementing, monitoring, analyzing, administering, troubleshooting and resolving technology infrastructure related issues within Transit Services. You also architect and implement assigned technology infrastructure solutions to meet client requirements and to improve transit operations.

Education and Experience

Completion of 3 year university degree in computer science or other related field.

Minimum of 5 years of network related experience.

Knowledge

• Superior knowledge of the most recent server O/S including MS Windows, VMWare ESXi, etc.
• Knowledge of network security products such as VPN, Firewalls and Intrusion detection
• Knowledge of Active Directory, LDAP and Enterprise directory services
• Solid working knowledge of applications such as MS SQL, Citrix, Antivirus, MS SMS and Windows desktop operating system
• Understanding of backup software such as HP data protector and Veeam Backup and Replication
• Knowledge of High Availability and Disaster Recovery concepts and implementation strategies
• Knowledge of server management technology such as Solarwinds
• Knowledge of local and wide area networks including CISCO switches and routers, cabling & TCP/IP protocol
• Knowledge of Application Delivery Controllers (F5)
• Understanding of enterprise wide networking concepts and related security issues
• Knowledge of voice and data telecommunication concepts including converged networks such as VOIP
• General knowledge of transit services and applications that are dependent on the network
• General knowledge of client services best practices and system (Marval)
• Must possess the training, experience and knowledge to organize the work and its performance
• Knowledge of applicable health and safety legislation, including the rights and duties of workers

Competencies, Skills and Abilities

• Able to troubleshoot and resolve complex technical problems
• Able to analyze statistics and trends and forecast future requirement
• Able to write reports, documentation, procedures
• Able to work calmly and systematically under stressful situations
• Able to provide technical leadership and take initiative
• Able to liaise effectively with all levels of staff, city partners and vendors
• Able to plan for the impact of technology changes on Transit Services
• Tactful and helpful with other staff
• Able to interact with other organizations’ technical staff effectively
• Well organized and reliable
• Able to handle multiple tasks and to work independently with minimum supervision

What You Need to Know

Language Requirement: English oral, reading, writing

Additional vacancies may occur during the competition process. Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.

Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions. Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at esc-cse@ottawa.ca.