Serveur(euse), service aux chambres (temps plein)/ server, in room dining (full-time)

About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
The vibrant new centrepiece of the city's Golden Square Mile. Chic and sleekly modern, Four Seasons Hotel Montreal forms the vibrant new epicentre of the Golden Square Mile. Dine at our stellar restaurants and shop at the luxurious Holt Renfrew Ogilvy. In this world capital of style and culture, Four Seasons savoir faire helps shine a fresh light on the city.

About the role:
The In-Room Dining Server delivers food and beverages to guest rooms with efficiency, courtesy, and attention to detail, ensuring orders are accurate and timely. By anticipating guest needs and providing personalized service, this role upholds the exceptional standards of Four Seasons Montréal.

What you will do:
Answer guest calls with courtesy, gather order details, and present the menu in an engaging way.
Enter and verify orders in the POS system, including special requests.
Check outgoing orders from the kitchen to ensure accuracy before delivery.
Deliver food and beverages promptly to guest rooms while maintaining quality and meeting specific guest needs.
Anticipate guest needs, respond to questions, and assess satisfaction.
Properly close guest checks, charges, and gratuities.
Work harmoniously with colleagues and supervisors.
Assist with tray setup, stocking supplies, and collecting items from hallways.
Support the restaurant or banquet service during peak periods.
Adhere to Four Seasons standards and procedures, and promptly report any incidents to the supervisor.

What you bring:
Ability to communicate fluently in French, both orally and in writing;
An intermediate level of English is required to provide professional service to international customers, understand their specific requests, and respond effectively.
One (1) to two (2) years’ experience in the same role, ideally in a luxury hotel environment; An affinity for guest service;
Good interpersonal skills. This position involves a large volume of guest contact and excellent communication skills are required;
Move about facility and stand for long periods of time;
The ability to carry up to 30lbs (13kg);
The ideal candidate will also have solid food and wine knowledge, a strong attention to detail and the ability to multitask;
Available to work any shift, including morning, afternoon, evening and overnight;

What we offer:
Comprehensive health benefits (dental, vision, life insurance, prescriptions, etc.).
Discounts at MARCUS Restaurant and the Guerlain Spa.
Employee recognition programs (Employee of the Month, anniversary celebrations, etc.).
Complimentary meals per shift at Café 1440.
Employer-contributed retirement plan.
Paid vacation plus two additional floating holidays per year.
Strong training and development programs.
Employee travel program, including complimentary stays at Four Seasons properties worldwide (based on tenure and availability).
And more!

The list of responsibilities above is not exhaustive and may evolve based on hotel needs and operational demands.

Four Seasons is an equal opportunity employer committed to diversity and inclusion. The masculine form is used only for ease of reading.