Overview

Microsoft is a company where passionate innovators come to collaborate, envision what can be and take their careers further. This is a world of more possibilities, more innovation, more openness, and the sky is the limit thinking in a cloud-enabled world. Microsoft’s Azure Data engineering team is leading the transformation of analytics in the world of data with products like databases, data integration, big data analytics, messaging & real-time analytics, and business intelligence.

The products our portfolio include Microsoft Fabric, Azure SQL DB, Azure Cosmos DB, Azure PostgreSQL, Azure Data Factory, Azure Synapse Analytics, Azure Service Bus, Azure Event Grid, and Power BI. Our mission is to build the data platform for the age of AI, powering a new class of data-first applications and driving a data culture.

Within Azure Data, the Microsoft Fabric platform team builds and maintains the operating system and provides customers a unified data stack to run an entire data estate. The platform provides a unified experience, unified governance, enables a unified business model and a unified architecture.

Fabric ACE is a specialized engineering and customer escalation team within Microsoft focused on resolving the most complex and business-critical issues across Microsoft Fabric and Power BI workloads. Our mission is to protect customer trust by driving rapid resolution, deep technical collaboration, and systemic improvements across the product ecosystem. We partner closely with engineering, support, and strategic customers to accelerate issue resolution, improve platform reliability, and influence product quality at scale.

We are the ACE team for Fabric, a fast-growing engineering team of customer-obsessed individuals. We are fundamentally changing how we deliver world-class support to our strategic Microsoft Fabric customers and building a new global support operations team to do it. We are looking for a customer-obsessed Advanced Cloud Engineer (ACE) to be part of the Fabric platform organization and help us reinvent the customer support experience for our top-strategic customers. We do not just value differences or different perspectives. We seek them out and invite them in so we can tap into the collective power of everyone in the company. As a result, our customers are better served.

Responsibilities

• Engage and provide advanced technical support and troubleshooting for top Microsoft Fabric customers, assisting customers and internal teams in resolving complex issues related to the implementation, configuration, optimization, and adoption of Microsoft Fabric workloads.
• Act as a Subject Matter Expert (SME) in at least two Microsoft Fabric workloads while staying current with the latest platform capabilities, AI-powered innovations, features, and industry best practices.
• Investigate and diagnose escalated issues by analyzing logs, telemetry, errors, and system behavior, leveraging modern diagnostic and AI-assisted tools where appropriate to accelerate root cause identification and resolution.
• Collaborate closely with Product Group (PG), Customer Advisory Teams, Engineering, and Support organizations to drive rapid issue resolution, improve customer experience, and influence product quality across the Microsoft Fabric ecosystem.
• Partner with PG to identify and prioritize bug fixes, feature enhancements, performance optimizations, and customer-driven feedback, helping shape the future direction of Microsoft Fabric and its AI-enabled capabilities.
• Drive operational excellence through automation, scalable troubleshooting practices, knowledge sharing, and continuous improvement initiatives.
• Build and maintain strong professional relationships with internal stakeholders and cross-functional teams to enable effective collaboration and successful customer outcomes.
• Actively contribute to customer and community education by participating in technical forums, developing self-help documentation, publishing best practices, and creating quick “How-To” videos and technical guidance.
• Demonstrate strong technical leadership, customer obsession, problem-solving skills, adaptability, and a growth mindset while embodying Microsoft’s culture and values.

Qualifications

Required Qualifications

• Bachelor’s Degree AND 4+ years of experience in engineering, product/technical program management, data analysis, or product development (or equivalent experience)
• 2+ years of experience managing cross-functional and/or cross-team projects

Job Requirements: Other & Additional

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications

• Bachelor's Degree AND 8+ years experience engineering, product/technical program management, data analysis, or product development OR equivalent experience.
• 6+ years of experience managing cross-functional and/or cross-team projects.
• 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos).
• Deep knowledge in at least two Fabric workloads and troubleshooting experience

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Technical Program Management IC4

The typical base pay range for this role across Canada is CAD $114,400 - CAD $203,900 per year. Find additional pay information here: https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Technical Program Management IC4 - L'échelle salariale de base typique pour ce rôle dans l'ensemble du Canada est de 114,400 $ CAD à 203,900 $ CAD par année. Pour plus d'information au sujet de la rémunération, veuillez cliquer ici: https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Ce poste sera ouvert pendant au moins cinq jours et les candidatures seront acceptées de façon continue jusqu’à ce que le poste soit pourvu. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft est un employeur offrant l’égalité d’accès à l’emploi. Tous les candidats qualifiés seront pris en considération pour l’emploi, sans égard à l’âge, à l’ascendance, à la citoyenneté, à la couleur, aux congés médicaux ou familiaux, à l’identité ou à l’expression de genre, aux renseignements génétiques, à l’état d’immigration, à l’état matrimonial, à l’état de santé, à l’origine nationale, à un éventuel handicap physique ou mental, à l’affiliation politique, au statut de vétéran protégé ou au statut militaire, à la race, à l’ethnie, à la religion, au sexe (y compris la grossesse), à l’orientation sexuelle ou à toute autre caractéristique protégée par les lois, ordonnances et règlements locaux applicables.

Si vous avez besoin d’aide avec des accommodements religieux et/ou d’un accommodement raisonnable en raison d’un handicap pendant le processus de candidature, apprenez-en plus sur la demande d’accommodement. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.