Position: Seasonal Ambassador

Wage: $16.50/hour

Hours: 4-39 hours/week

Contract Role

About the Role

Seasonal Ambassadors at Lush are experts in product and brand knowledge, as well as providing exceptional customer consultations and product demonstrations. Seasonal Ambassadors cultivate strong team relationships and contribute to overall shop excellence in both sales and operations. On the shop floor, they consistently surpass daily sales goals while creating a fun and inclusive team environment that keeps customers coming back for more.

We encourage you to put yourself in the customer's shoes and think about what would make their day. Whether it's providing personalized product recommendations or sharing your knowledge and expertise, you have the power to create a unique and memorable experience for every shopper.

Responsibilities

Sales and Customer Experience:

• Driving Sales: Utilize StoreForce dashboard results and seek feedback to exceed sales goals. Take ownership of your results and actively work to grow your contribution to the store’s overall sales.
• Customer Experience: Consistently deliver a world-class customer experience to every customer who walks through our doors. Connect with customers and identify their needs by listening attentively and asking open-ended questions. Show off our amazing products by demonstrating their unique benefits and features.
• Building the Brand: Educate customers on our brand values including our stance on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
• Product Passion: Continually expand your product knowledge with ongoing learning and diving deep into all things Lush.

Team Involvement:

• Development: Utilize Lush resources to develop effective sales techniques and product knowledge to improve your performance.
• Diversity, Equity, Inclusion, and Belonging: Encourage open communication and actively listen to team members’ perspectives.

Operational Excellence:

• Time and Attendance: Be punctual, reliable, and present at work.
• Visuals and Merchandising: Maintain a clean, organized, and visually appealing store.
• Stock and Inventory: Utilize Visual Merchandising guidelines to make real-time adjustments to product displays.
• Policies and Procedures: Ensure you are practicing company standards.

Qualifications

Required:

• Excellent customer service skills
• Flexibility to adapt to changing situations and priorities in a fast-paced environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

Preferred:

• Experience with consultation-based customer service models
• Strong problem-solving skills
• Experience working in a team environment
• Experience working in skincare or cosmetics
• Fluency in Spanish, French, or other languages

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