Responsable de l'assurance qualité / quality assurance manager

Le/La Responsable Assurance Qualité garantit la sécurité alimentaire ainsi que la qualité des produits et services offerts par l’entreprise. Ce poste est responsable de la gestion des programmes d’assurance qualité ainsi que de l’équipe dédiée. Il/Elle supervise le suivi et la rédaction des rapports, réalise des audits internes et veille à la réalisation des tests produits.

The Quality Assurance Manager ensures the food safety and quality of product and services provided by the company. This position is responsible for managing quality assurance programs and the quality assurance department. This position is also responsible for monitoring and completing written reports, performing internal audits and completing product testing.

Principales responsabilités :

• Assurer la qualité des produits et services en réalisant des tests, des audits des lignes de production, en plaçant les produits non conformes en quarantaine et en mettant en œuvre des actions correctives.
• Gérer les programmes et le département d’assurance qualité en respectant les normes et exigences en vigueur, incluant la gestion du plan HACCP / sécurité alimentaire.
• Agir à titre de chef d’équipe en sécurité alimentaire et veiller à la mise en œuvre, la validation et la conformité des programmes BRC et des systèmes de sécurité et qualité alimentaire.
• Administrer le budget du département afin d’assurer une allocation optimale des ressources.
• Superviser et encadrer les membres de l’équipe en lien direct.
• Superviser les programmes d’assainissement et maintenir des conditions hygiéniques optimales sur le site afin d’assurer des opérations sécuritaires et de haute qualité.
• Assurer le déploiement et la pérennité des activités et systèmes du pilier Qualité (GPS QM).
• Agir comme ambassadeur de la culture de sécurité alimentaire du site et promouvoir l’amélioration continue avec un fort sens de responsabilisation.
• Gérer les plaintes clients et les communications associées, assurer la gestion des produits en retenue, traiter les écarts avec les différents départements, effectuer des analyses approfondies des causes racines et mettre en œuvre des actions correctives et préventives efficaces.
• Maintenir à jour les spécifications, nomenclatures, registres de retenue et produire les rapports hebdomadaires et mensuels requis.
• Effectuer toute autre tâche connexe selon les besoins.

Formation :

Baccalauréat dans un domaine scientifique, idéalement en science des aliments. Permis de conduire valide.

Expérience :

Minimum de 3 ans d’expérience en assurance qualité. Minimum de 5 ans d’expérience en gestion. Expérience dans un environnement de production en boulangerie ou mélange sec (mélange à sec, pâte congelée, produits de boulangerie) — un atout.

Compétences et habiletés :

• Excellentes aptitudes en communication et en coaching.
• Rigueur, sens du détail et forte capacité organisationnelle.
• Solides connaissances des principes et pratiques d’assainissement.
• Maîtrise des outils informatiques (tableurs, bases de données, traitement de texte).
• Excellente compréhension technique des équipements, procédés et produits.
• Autonomie, orientation résultats et excellentes habiletés interpersonnelles.
• Solide expérience avec HACCP, sécurité, GMP, AIB et SPC.
• Approche terrain et pragmatique.
• Expérience des normes de qualité globales (SQF/BRC) — souhaitée.
• Bilinguisme (français et anglais, oral et écrit).

Conditions de travail :

Exposition quotidienne à divers éléments environnementaux (poussière, bruit, fumées, etc.). Exposition saisonnière à des conditions climatiques variées (températures extrêmes, humidité, etc.). Travail en interaction avec des équipements mécaniques, chariots élévateurs, produits chimiques et risques électriques. Poste exigeant des déplacements fréquents dans l’usine, des périodes debout et assises, ainsi que la manipulation de charges pouvant atteindre 50 lb. Nécessite des capacités de communication, d’observation et de dextérité fine. Équipements de protection individuelle fournis conformément aux normes de l’entreprise.

Duties and Responsibilities:

• Ensures the quality of product and services by testing product, performing audits of product lines, placing defective products on hold and taking corrective action.
• Manages quality assurance programs and department by upholding quality programs expectations and standards and ensures management of the HACCP/Food Safety Plan.
• Functions as Food Safety Team leader and is responsible for food safety and validating and verifying that BRC programs and Food Safety and Quality systems are in place and being enforced.
• This position is responsible for administering the department’s budget to ensure proper allocation of resources.
• Responsible for supervising direct reports.
• Overseeing sanitation programs and maintaining the hygienic condition of the site to ensure food safe and high-quality operations and performing other duties as assigned.
• Ensures roll out and sustainment of the GPS QM Pillar activities and systems.
• Serves as ambassador of the sites Food Safety Culture and supports continuous improvement through extreme ownership.
• Performs other duties including but not limited to handling customer complaints, customer communications, communicating holds and discrepancies with supervisors and other departments; completing thorough root cause analysis and implement concrete corrective and preventive actions when issues arises, completing various reports by maintaining specifications, bill of materials, maintaining hold logs, completing weekly and monthly reports.

Education/Certifications:

Bachelor’s degree in a science field, preferably food science. Must have a valid driver’s license.

Experience:

Minimum of three (3) years of quality assurance experience. Minimum of five (5) years of management experience required. Prefer experience in a bakery/dry mixing (dry blending, frozen dough and baked goods) production environment.

Knowledge, Skills and Abilities:

• Excellent communication and coaching skills.
• Detail oriented and organized.
• Strong background in sanitation principles and practices.
• Proficient computer skills in spreadsheets; data bases and word processing.
• Excellent technical knowledge of equipment, products and processes.
• Self-motivated, results orientated and excellent personal skills.
• Strong background in HAACP; safety; GMP; AIB and SPC.
• Must have a hands-on work ethic.
• Global quality standards (SQF/BRC) experience preferred.
• Bilingual (French and English, spoken and written).

Supervisory Responsibilities:

Responsible for associates that report to the Quality Assurance and Quality Control departments. Monitoring associate performance, providing input on hiring, disciplinary actions, work objectives and their effectiveness, and realigning associates as needed.

Working Conditions and Physical Effort:

Work involves daily exposure to unusual elements such as dirt, dust, fumes, darkness and/or noise. Seasonal exposure to weather elements includes, but is not limited to, extreme temperatures, wetness and humidity. Work environment involves daily exposure to physical risks such as working around mechanical equipment, forklifts, chemical hazards, and electrical hazards. Position requires the ability to stand at the will-call window, sitting frequently at a desk, walking around the office and plant; carrying packages up to 50 pounds; utilizing fine dexterity; reaching and kneeling on a daily basis. Also requires the ability to see, hear and communicate with associates as well as others by utilizing professional etiquette.

Expectations:

Will demonstrate, promote and exemplify the CHG’s Core Values. We are proud to offer competitive compensation and benefit programs that include extended health, dental, pension plan, employee assistance program, wellness programs, life insurance, accidental death & dismemberment insurance, disability insurance, paramedical services, employee referral program, paid time off, and more! For additional information about our company, go to www.chg.com.

Nous sommes fiers d'offrir une rémunération concurrentielle et des programmes d'avantages sociaux qui comprennent l'assurance-maladie complémentaire, l'assurance dentaire, le régime de retraite, le programme d'aide aux employés, les programmes de bien-être, l'assurance-vie, l'assurance en cas de décès ou de mutilation par accident, l'assurance-invalidité, les services paramédicaux, le programme de recommandation des employés, les congés payés, et plus encore ! Pour plus d'informations sur notre entreprise, rendez-vous sur www.chg.com.

At C.H. Guenther, we value transparency in compensation. By providing the salary range for this role, we aim to promote fairness and help candidates make informed choices about their career. The salary range for this role is: $89,026.00 - $163,399.00. This is not a guarantee of compensation or salary, as the final offer amount may vary based on factors including job-related knowledge, skills, and experience, along with geographic location.

C.H. Guenther & Son also offers a variety of benefits, including health and disability insurance, Retirement Savings options, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. C.H. Guenther is a growing, privately owned corporation that has delivered high quality products, traditional flavors and our just “baked from scratch” taste since 1851. We are a leading supplier of baked and frozen food products; appetizers, snacks and soups; gravies, sauces and seasonings; biscuits and more for foodservice and consumer markets in North America and Europe. Our well-loved retail brands such as Pioneer, White Wings, Sun-Bird and Cuisine Adventures have been included at family meals for generations. With a relentless pursuit of excellence, we develop innovative food solutions and create sustainable value for our people, our customers, and our communities. We accomplish this by deploying best in class capabilities and being an employer of choice. We strive for high-performance, with a positive attitude in all that we do. We are results driven, communicate openly and honestly, value diversity and foster long-term relationships. Our leaders are committed to nurturing our diverse talent, their ideas, and unique perspectives. We strive to harness the full potential of our most important resource – our people. Our heritage is driven by our commitment to the core values of integrity/respect, empowerment, accountability, collaboration, and agility. Our vision is to nourish society as a transformational leader in the future of food. Join us in our purpose to create memorable moments through the power of food!