Job Summary

Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered Communities. Our team of 45,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care. Learn more.

We currently have exciting opportunities for Casual – Outpatient Scheduling/Booking Clerks to join our team at Burnaby Hospital located in Burnaby, B.C. We hire great people for outstanding jobs and need your help to expand the ability to deliver prompt and professional service. Come work with us!

Joining our team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields, career growth and advancement, a competitive compensation package (including four weeks of vacation to start, comprehensive health benefits, and pension plan), and the rewarding opportunity to make a difference every single day in health care.

Fraser Health values diversity in the work force and strives to maintain an environment of Respect, Caring and Trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable, and culturally safe manner. Connect with us on our Careers social channels where you’ll learn about exciting opportunities, get career tips from our recruiters, and meet some of your future team members! You can also visit us on Indeed and Glassdoor.

Responsibilities

• Schedules and books outpatient appointments by performing duties such as receiving appointment requests, making follow up appointments, adjusting arrangements in accordance with patient and facility requirements, assigning to the appropriate time, date and location, and entering appointment information into computerized scheduling system.
• Ensures all available appointment times are filled according to established protocols.
• Performs receptionist functions such as answering telephones, directing calls, responding to general inquiries, taking messages, receiving patients/visitors and directing to appropriate locations.
• Performs data entry functions for a variety of clinical registries and databases by entering information into software program(s) in accordance with established guidelines/procedures.
• Completes a variety of standard forms for registration/billing purposes by performing duties such as interviewing clients to obtain required information and completing/printing forms using the computerized registration system.
• Performs record management duties related to clinical activities such as setting up and maintaining filing systems, indexing files and materials to be filed, and conducting file searches for requested information.
• Types technical and non-technical material such as correspondence, reports, letters, manuals, memos from handwritten drafts or dictating machines.
• Requisitions diagnostic tests and procedures in accordance with established procedures.
• Requisitions, receives and stores stationery and supplies according to established procedures.
• Composes and signs general correspondence such as appointment confirmations, information requests and form letters as directed or drafts correspondence for review and signature.
• Performs various other clerical duties such as opening, sorting, and distributing mail; taking minutes or notes at meetings; photocopying/faxing documents; recording workload information; etc.
• Participates in continuous quality improvement activities by performing duties such as providing input/feedback to the Manager (or designate) on work procedures and opportunities for process improvement.
• Assists with orienting new staff by performing duties such as demonstrating work procedures, demonstrating use of equipment/systems and providing related information.

Qualifications

Grade 12 plus two years' recent, related experience or an equivalent combination of education, training and experience.

Skills and Abilities

• Ability to keyboard at 45 w.p.m.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to organize work.
• Ability to operate related equipment.
• Knowledge of medical terminology.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region. People - those we care for and those who care for them - are at the heart of everything we do.