Job Title: Office Support Specialist

The Office Support Specialist is responsible for making initial calls to vehicle owners and pick-up shops to gather essential vehicle information, location details, and charges for vehicle storage. This position requires a high volume of calls, expecting to make between 80 to 100 calls per day, and involves data entry tasks that include basic information gathering and note-taking for tow vendors and specific client processes.

Responsibilities

• Initiate calls to vehicle owners and pick-up shops to obtain necessary vehicle information.
• Gather location details and charges for vehicle storage.
• Conduct 80 to 100 calls daily in a fast-paced environment.
• Perform data entry for customer information and notes for tow vendors.
• Follow specific client processes in handling repetitive tasks.

Essential Skills

• Strong communication skills with proficiency in English, both written and spoken, for phone and email correspondence.
• At least 1 year of customer service experience in a call center or in-person setting.
• Basic proficiency in Microsoft Excel for tasks such as copying and pasting.
• Proficiency in Microsoft Outlook.
• Reliable transportation as the office is not accessible by public transit.

Additional Skills & Qualifications

• Knowledge of cars is an asset.
• Prior experience processing POS payments.
• Experience working with tow truck or insurance companies.
• Experience using MS Teams.
• Previous dealings with insurance companies.
• Bilingual language skills in any language.
• Customer-focused and empathetic.
• Detail-oriented and autonomous.
• Open to feedback and effective in team communication.

Work Environment

This role is based in an office environment with business casual attire. The workstation is set up in a boardroom, working closely with a small team of five agents. The position requires working Monday to Friday from either 8:00 AM to 4:30 PM or 8:30 AM to 5:00 PM, totaling a 40-hour workweek. While on contract, AC benefits are provided. Please note that the location is not accessible by public transit.

Job Type & Location

This is a Contract position based out of Acheson, AB.

Pay and Benefits

The pay range for this position is $18.00 - $20.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Workplace Type

This is a fully onsite position in Acheson, AB.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.