Manager direct to consumer

Where Performance Meets Purpose Iconic golf brands. Commitment to excellence. Colleagues who care. Working at Acushnet Company means you bring your background and experience to a company with a rich history of creating the best products for dedicated golfers around the world. Your performance has purpose at Acushnet Company.

What You Will Be Doing:

The DTC Manager will be responsible for leading Acushnet Canada’s direct to consumer sales and profitability. The successful candidate is both a strategic thinking and hands-on operator who will lead the development and execution of digital plans to connect with our target market, elevate brand image and deliver best in class customer experiences in line with the Titleist and FootJoy brand promises. The candidate will have demonstrated experience in generating traffic, improving conversion and increasing consumer engagement while building foundational capabilities needed to achieve our 3-5 year growth objectives for the DTC channel. This role will report to the Titleist Director of Product Marketing and the FootJoy Brand Manager.

Primary Responsibilities

• Responsible for developing and executing annual DTC sales plans
• Develop and manage the P&Ls associated with the Titleist and FootJoy e-commerce businesses
• Partner with both internal and external resources to plan and execute successful digital marketing efforts that drive traffic, database growth, deepen consumer engagement and conversion on the Titleist and FootJoy ecommerce sites
• Collaborate with internal and external business partners on product category objectives and develop the strategy, plans and budgets to achieve goals
• Perform hands-on updates and analysis as necessary (content uploading, analytics monitoring, merchandising)
• Lead the forecast process for DTC, working closely with the product management teams to actively manage DTC inventory
• Develop suite of reporting tools and KPI’s to effectively benchmark e-commerce performance and communicate to stakeholders
• Work closely with global business leads to develop and implement critical capabilities for the Canadian market, including the expansion of custom offerings and the development of leading-edge customer relationship management tools
• Work closely with global business leads to evaluate and adopt emerging technologies and applications, ensuring global best practices are being implemented locally
• Ensure compliance to all data security, credit card, and other reporting functions

What You Bring

• Bachelor’s degree and a minimum of 7 years of progressively increased responsibility eCommerce, DTC sales, functions, and platforms
• The ideal candidate will have golf /sporting goods or consumer products marketing experience
• Experience building compelling online experiences to drive consumer engagement and conversion
• Experience with Emarsys, SalesForce and Commerce Cloud
• Strong understanding of both the marketing and UX functionality of an e-commerce site and the supporting operational elements such as transaction flow, inventory, shipping, returns, customer service, etc.
• Able to work collaboratively in cross functional teams with strong project management and facilitation skills
• Skilled in both customer acquisition and retention marketing
• Exceptional written, verbal and presentation skills with the ability to synthesize disparate information to create recommendations
• Ability to self-organize multiple tasks well and complete them on-time, on-budget, with a clear focus on quantitative results
• A willingness to be both strategic and provide a hands-on as needed approach is important to success in the role
• The ideal candidate will be a dedicated golfer with an affinity for the Acushnet brands

Acushnet Canada Inc. welcomes applications from persons with disabilities. Accommodations are available upon request for candidates taking part in the selection process.

Ready to Make an Impact?

Join us at Acushnet Company and be part of a team that values excellence and innovation. WHERE PERFORMANCE MEETS PURPOSE The history of Acushnet Company is tightly woven in the game of golf. From the beginning, we’ve been unwavering in our purpose to enrich the experience of dedicated golfers through superior product performance, technological innovation, unmatched quality, and exceptional service. Our dedicated associates bring their unique experiences and perspectives and are united by a common purpose. Our team takes great pride in their work, living by the credo: ‘Autograph your work with excellence.’ This commitment to excellence, along with the passion and dedication of our associates, has earned us our position as leaders in every category in which we compete. Our strong culture, driven by our core values, continues to drive our success. Home to leading golf brands and products – including Titleist, the #1 ball in golf, and FootJoy, the #1 shoe and glove in golf, we honor our rich history while staying focused on the future. We embrace our role as “bridge builders” and are committed to leaving our brands, communities, and the game of golf in a better place. Our drive to innovate is purposeful, ensuring our future is as strong as our position leading the golf industry.