Food & beverage supervisor

Job Description

About the Role
The Food & Beverage Supervisor plays a pivotal role with a primary focus on banquet operations, leading a dedicated team, and successfully executing events, meetings, and functions. This position is responsible for overseeing daily front-of-house activities, managing staff performance, and delivering exceptional customer service to create a welcoming experience. Additionally, a secondary yet crucial role involves overlapping into the restaurant operations to support restaurant service, seamless guest experiences, and cross-departmental coordination. The supervisor will coordinate with kitchen and management teams to maintain high standards of food quality, cleanliness, and safety compliance. Ultimately, the F&B Supervisor contributes to the overall success and reputation of our hotel by fostering a positive work environment and ensuring guest satisfaction.

Minimum Qualifications

• High school diploma or equivalent.
• Minimum of 1 year of experience in a supervisory role within banquets, restaurants, or the broader hospitality industry.
• Strong knowledge of food safety and sanitation regulations.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including early mornings, evenings, weekends, and holidays to support banquet event schedules and restaurant shifts.

Preferred Qualifications

• Education: Associate’s degree or higher in Hospitality Management or a related field.
• Experience: Experience working in fine dining, upscale banquet settings, or high-volume conference environments.
• Leadership: Demonstrated leadership skills with a focus on team development and customer service excellence.
• Certifications: Certification in food safety (e.g., ServSafe).
• Technical Proficiency: Hands-on experience and knowledge in CI/TY and OPERA property management systems, as well as MICROS POS and EMC (Enterprise Management Console).

Key Responsibilities

• Banquet & Event Leadership: Lead, supervise, and coordinate the activities of banquet and front-of-house staff to ensure seamless execution of events, meetings, and banquets.
• Restaurant Operational Overlap: Provide active supervisory coverage and operational overlap within the restaurant during peak periods to maintain service standards.
• Systems Management: Utilize CI/TY and OPERA for event bookings, group coordination, and operational tracking, alongside managing MICROS POS and EMC settings for efficient ordering and reporting.
• Guest Relations: Monitor customer interactions promptly and address any issues or concerns to maintain high levels of guest satisfaction.
• Team Development: Assist in staff scheduling, training, and performance evaluations to build a motivated, skilled team across both banquet and restaurant operations.
• Cross-Functional Collaboration: Collaborate closely with the culinary and management teams to ensure timely communication and precise event execution.
• Safety & Compliance: Maintain compliance with health, safety, and sanitation standards throughout all banquet and restaurant spaces.
• Inventory & Administrative: Manage inventory, equipment, and supplies to support daily operations, minimize waste, and prepare shift performance reports for management review.

Skills

• Leadership & Communication: Guides and motivates front-of-house and banquet teams effectively, ensuring clarity of roles and standards.
• Systems & Technical Acumen: Proficient in property and event management software including CI/TY and OPERA, as well as point-of-sale systems like MICROS POS and EMC.
• Organization & Logistics: Essential for coordinating large-scale banquet setups, overlapping restaurant shifts, schedules, and inventory.
• Problem-Solving: Swiftly addresses guest concerns, event day adjustments, and operational challenges.
• Safety & Compliance: Thorough knowledge of food safety standards to maintain a secure environment.

Amazing Benefits At A Glance

• Culture: Team Driven and Values Based Culture
• Insurance: Medical/Dental/Vision
• Compensation & Time Off: Vacation & Holiday Pay, Same-day pay available
• Support & Growth: Employee Assistance Program, Career Growth Opportunities / Manager Training Program
• Perks & Discounts: Reduced Room Rates throughout the portfolio, Third Party Perks (Movie Tickets, Attractions, Other), Employee discount