JOB DESCRIPTION

Compensation

57,100.00 - 107,200.00 CAD Annual

Purpose

This role is responsible for providing technical support, troubleshooting, and resolution for business-critical systems and technology infrastructure within the organization. This role involves analyzing system performance, diagnosing issues, and ensuring smooth operation of IT systems and applications. The Analyst will work closely with other IT support teams and business units to ensure that technology supports organizational goals and is operating efficiently. This position requires strong technical knowledge, problem-solving skills, and the ability to work in a fast-paced environment.

Responsibilities

• Provide timely technical support for system-related incidents, identify root causes, and resolve issues affecting system performance or end-user operations.
• Track and document incidents in the service management platform, ensuring they are resolved within agreed service level agreements (SLAs). Escalate complex issues to senior support teams as needed.
• Assist with the configuration, installation, and updating of hardware, software, and network components to improve system performance and security.
• Provide technical assistance to end-users, answering queries related to system functionality, software applications, and network issues.
• Work closely with other IT teams, including network administrators, database administrators, and business technology teams, to ensure seamless system support and timely issue resolution.
• Maintain and update technical documentation, including system configurations, user guides, and issue resolution reports.
• Participate in testing system upgrades and patches, ensuring that changes do not disrupt business operations and are thoroughly validated before deployment.
• Identify and recommend improvements to existing systems and processes to increase efficiency, enhance user experience, and ensure the reliability of systems.

Skills

• Strong analytical and problem-solving skills to diagnose issues quickly and implement effective solutions.
• Ability to identify issues and errors in systems or processes and take corrective actions with a high level of accuracy.
• Strong verbal and written communication skills to clearly explain technical concepts to non-technical users and document support activities.
• Ability to provide efficient and friendly support to end-users, maintaining a high level of customer satisfaction.
• Ability to prioritize tasks and manage time effectively, working under pressure and handling multiple tasks simultaneously.
• Experience working as part of a team and collaborating with cross-functional teams to resolve issues and implement solutions.
• Ability to quickly learn new technologies and adapt to changing business needs.
• Hands-on experience with system troubleshooting, software installations, and user support for various business technology tools and applications.
• Familiarity with IT service management tools (e.g., ServiceNow, Jira, or other incident management platforms).
• Experience with system configuration, updates, and basic network support.

Education

CIS (Computer Information Systems) diploma or 2 years of relevant experience

Experience

2+ years of experience

Physical Demands

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this role

Travel Requirements

0-25%

Company Overview

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. Sysco has 27 Specialty Meat and Seafood operating companies across Canada and the United States that focus on meat and seafood production and distribution. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.