About Us

Every day at AMS, we connect talent and opportunity, helping people, businesses and communities grow. Our strength lies in partnership - we listen, collaborate and learn from one another. Whether you’re helping a client redefine their talent strategy or finding new ways to grow your own career, your work helps millions of people find their dream jobs every year. Your talent is our greatest asset, and we're dedicated to providing avenues for you to reach its fullest potential. We do so by providing the environment, resources, networks, and career experiences essential for your progress. Take the next step in your career journey and discover our exciting opportunities. To be considered for an internal move, employees must meet the eligibility criteria outlined in the Talent Mobility Framework.

The Role

We recognise that great talent isn’t defined by titles but by skills and mindset. At AMS, we are looking for people who bring more than experience - they bring capability, curiosity, and the drive to contribute and grow with the team. If you’re skilled in leadership, strategic stakeholder engagement and operational oversight and have proven experience supporting complex volume recruitment environments, including demand and delivery planning, funnel and conversion analysis, multi-location hiring strategies, pipeline management and insight-led discussions with stakeholders, this role could be your next step.

We are looking for a Manager - Client Services, to join the RPOS Projects account and support a blend of volume, specialist and transformation hiring across diverse teams, requiring leadership across delivery, operational excellence, governance and stakeholder management. The role will be based in Toronto, Canada.

Key Accountabilities

What you’ll do:

• Lead, coach and develop a team of Recruiters and Sourcers, fostering a high-performing, collaborative, and engaged team culture.
• Oversee the delivery of multiple recruitment workstreams, including high-volume contact center hiring, class-based recruitment campaigns, branch hiring, and specialist customer care roles.
• Partner with Talent Acquisition, HR, Workforce Planning, and business stakeholders to understand hiring demand and develop effective recruitment strategies.
• Manage end-to-end recruitment campaigns, ensuring hiring plans are aligned to business needs, timelines, and workforce objectives.
• Use recruitment data, funnel metrics, and hiring trends to forecast outcomes, identify risks, and optimize delivery plans.
• Translate workforce demand into achievable recruitment plans, providing clear guidance and influencing stakeholders on timelines, capacity, and hiring approaches.
• Build trusted relationships with stakeholders at all levels, acting as a strategic advisor on recruitment delivery, workforce planning, and market insights.
• Lead regular operational reviews, providing clear updates on performance, progress, risks, and recommendations.
• Monitor team capacity, workload, and resource allocation to ensure effective delivery across changing hiring demands and priorities.
• Drive delivery against key performance indicators, service levels, and client expectations.
• Support and develop team capability by providing coaching, mentoring, and ongoing performance management.
• Enable sourcing excellence by promoting the effective use of proactive sourcing, referrals, internal mobility, talent pools, and other attraction strategies.
• Ensure Recruiters and Sourcers leverage market intelligence and data insights to inform hiring decisions and stakeholder discussions.
• Manage peaks and troughs in recruitment activity, balancing resources across volume, branch, and specialist hiring requirements.
• Act as an escalation point for operational challenges, driving swift resolution and maintaining a high-quality stakeholder and candidate experience.
• Champion continuous improvement by identifying opportunities to enhance recruitment processes, delivery models, and team performance.
• Ensure compliance with recruitment processes, governance requirements, and data quality standards.

Skills & Requirements

Proven track record of managing complex recruitment operations across multiple hiring models, including volume, branch, and specialist recruitment. Strong experience in workforce planning, recruitment forecasting, and capacity management. Ability to utilise recruitment funnel metrics, conversion data, and performance reporting to inform hiring strategies and delivery plans. Experience partnering with HR, Talent Acquisition, Workforce Planning, and senior business stakeholders. Excellent stakeholder management and influencing skills, with the confidence to challenge assumptions and guide decision-making. Strong commercial and operational understanding, with experience managing delivery against service levels, KPIs, and business objectives. Demonstrated ability to operate effectively in a fast-paced, high-volume environment with competing priorities and changing demands. Experience leading, coaching, and developing recruitment professionals and people leaders. Strong problem-solving, organisational, and project management skills. Excellent written and verbal communication skills, with the ability to present data, insights, and recommendations clearly and confidently. Knowledge of sourcing methodologies, including proactive sourcing, talent pipelining, referrals, internal mobility, and market mapping. Experience using recruitment technologies, ATS (Workday) CRM platforms (Avature, AMS One) and reporting tools to drive performance and operational efficiency.

Why AMS?

We all play a role in our success - whether that’s working directly with clients or adding value behind the scenes. By working together, we bring stronger insight to our clients and create more diverse and rewarding career journeys for our people. Beyond our standard benefits package, you’ll have the flexibility, autonomy, and trust to work in a way that fits you. Our focus is on enabling meaningful collaboration and support, so you can do your best work - your way.

We offer Growth and development focused on your strengths A team that values being Passionate, Bold, and Authentic Supportive communities such as our Employee Resource Groups (ERGs) Volunteer day - you get one additional paid day off each year to volunteer for a cause that matters to you We are committed to pay transparency and fairness. For this role, the initial expected remuneration is 86,105,800 - 113,297,100 plus applicable benefits. This range is specific to the advertised locations and may not be applicable to other locations. Canada Supplemental Medical/Dental/Vision, Life, Disability, RRSP/DPSP, Paid Holidays/Vacation/Sick Time, Paid Parental Leave, Performance Bonus.

Our statement

We’re committed to creating an environment where everyone feels a sense of belonging. We welcome applicants from all backgrounds and encourage people with diverse skills, perspectives, and experiences to apply. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic. If you require any accommodations or have any accessibility needs, please reach out via email Talent@weareams.com or make a member of our Talent Acquisition team aware at any time. If you’re ready to bring your skills and curiosity click Apply and let’s explore what we can achieve together!