Bilingual Credit & Collections Specialist

Location: Mississauga, ON & Sudbury, ON

At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. We recognize your performance and offer various ways to fuel your growth towards exceptional achievements.

Currently, we have an opening for a Bilingual Credit & Collections Specialist. The Bilingual Credit & Collections Specialist will support our Credit and Accounts Receivable function by managing a portfolio of customer accounts, monitoring credit exposure, driving collection activities, resolving account discrepancies, and maintaining strong customer relationships.

Do you excel at balancing customer service, credit risk management, and collections while communicating confidently in both English and French? We want to hear from you!

What you will be doing

• Manage a portfolio of customer accounts from a credit and collections perspective.
• Proactively monitor accounts receivable aging and follow up on past-due and delinquent balances.
• Communicate with customers in both English and French via phone and email regarding outstanding invoices and payment commitments.
• Establish regular collection follow-up schedules and document customer commitments and collection activity.
• Investigate and resolve payment discrepancies, short payments, deductions, disputed invoices, and other issues delaying payment.
• Partner with Sales, Customer Service, Finance, and other internal teams to resolve customer account issues.
• Review customer credit exposure and identify accounts presenting potential credit or collection risks.
• Assist with new customer credit reviews and ongoing assessment of existing customer accounts.
• Support the establishment and maintenance of customer credit limits and payment terms.
• Escalate significant overdue balances, broken payment commitments, or increasing credit exposure as appropriate.
• Reconcile customer accounts and assist with identifying unapplied or incorrectly applied payments.
• Maintain accurate customer master data, collection notes, credit documentation, and account records.
• Provide regular reporting on overdue receivables, collection status, disputes, and higher-risk accounts.
• Assist with month-end Accounts Receivable and collection activities.
• Perform general administrative and data maintenance responsibilities related to Credit and Accounts Receivable.

Environmental Health and Safety

We are ethical and compliant, dedicated to health, safety, and sustainability. We put health and safety first!

• Adherence to the Sandvik Environmental, Health & Safety Policy.
• Attending health and safety related trainings.
• Performing Risk Assessments (“Take Five”) prior to each task.
• Identification and reporting of hazards.
• Working in a safe manner as reasonably practicable.
• Wearing the required PPE assigned for each location.

What you will bring along

• Fluent bilingual communication skills in English and French, both written and verbal, are required.
• Minimum five (5) years of experience in Credit, Collections, Accounts Receivable, or a related finance role preferred.
• Experience managing a portfolio of commercial or business-to-business customer accounts.
• Strong collection, negotiation, and problem-solving skills.
• Ability to confidently discuss overdue balances and payment expectations while maintaining positive customer relationships.
• Strong attention to detail and ability to manage multiple accounts and competing priorities.
• Experience investigating account discrepancies and collaborating across departments to resolve issues.
• Strong Microsoft Excel skills and experience working with ERP and accounting systems.
• Ability to work independently, take ownership of assigned accounts, and follow issues through to resolution.
• Post-secondary education in Accounting, Finance, Business Administration, or a related field is considered an asset.

In return for your passion and drive we will offer you…

• The opportunity to make an impact on our Divisions’ performance.
• The opportunity to be part of an ambitious team, in an industry leading business.
• The opportunity to reach your full potential.
• An excellent comprehensive compensation package including a pension plan with matching, competitive health, dental, life and disability benefits as well as ongoing development and training.

Our Culture

Our core values are the soul of the company. They guide us in our actions and daily business decisions. We are a company with an open-minded culture that encourages employees to share ideas and work innovatively. We embrace diversity and inclusion and inspire everyone to bring their authentic selves to work everyday!

We take pride in our agile customer-focused decision making. We empower our employees, providing strong performance management and opportunities to grow your career.

Do you want to learn more?

All qualified persons are encouraged to apply at www.sandvik.com/careers to the Bilingual Credit & Collections Specialist, requisition # R0098653. While we thank all candidates for their interest, only those considered for an interview will be contacted. Candidates who participate in an interview will be informed of the hiring decision or receive a status update within the applicable timeframe, no later than 45 days.

This opportunity is intended to fill a vacancy following an employee departure or internal movement.

The annual base salary range for this position is [$71,200.00] – [$80,100.00], with the final offer determined by the candidate’s experience, qualifications, skills, internal equity, and applicable local market conditions.

Our recruitment process may involve the use of artificial intelligence to assist with application screening. AI tools support but do not replace human decision-making. Personal information collected during this process is handled in accordance with the Personal Information Protection and Electronic Documents Act.

We are an equal opportunity employer which values diversity in the workplace and encourage applications from members of equity-seeking communities including women, racialized persons, Indigenous persons, persons with disabilities, and persons of all sexual orientations or gender identities/expressions.

We are committed to creating an inclusive and barrier free experience to applicants with accessibility needs; therefore, requests for accommodation can be made at any stage during the recruitment process. Please contact commonHR.canada@sandvik.com for more information.