Job Description

What is the opportunity

Client Service Operations will focus on establishing product vision, strategy and roadmap for the newly established Cash Management business in RBC US. Client Service is critical to the success of the cash management business. Client Service Operations is responsible for working with the Cash Management journey owners to establish a client service model that is digitally driven to provide seamless client interaction with RBC systems and staff.

This role will define, prioritize and implement client fulfillment, maintenance and service models and processes. CORE integration and liquidity models for the US cash management to deliver client backed digital first solutions.

The Operations team is committed to offer support to our clients and to reimagine how payments will evolve to move their money in a convenient and secure manner while remaining compliant with payment regulations.

The role requires cross-functional collaboration with Client Oversight, Product, Engineering, and our GTM teams. Additionally, you will be responsible for providing day-to-day operational support to our clients.

What will you do?

• Monitor exposure limits for ACH Originators, including acting as a liaison between our Client and Credit Risk teams.
• Responsible for payment Investigations for both wire and ACH including but not limited to request for record of authorization, ACH Recalls, ACH Reversals, and Trace Requests.
• Working directly with clients to resolve issues; gathering customer needs and working with the product team and account managers to resolve them.
• Collaborate to create an end-to-end journey strategy from inception, and determine business value to be created.

What do you need to succeed?

• 1-3 years’ experience in payment process / onboarding role experience working at a financial institution and delivering seamless digital experience.
• Experience in managing Cash Management /Treasury product implementations, host to host/API solutions (file formats/connectivity protocols such as SWIFT FileAct, SFTP).
• Experience in implementing account statement formats (MT/CAMT/BAI2) over SWIFT and host to host delivery channels.
• Strong understanding of Cash Management Products such as Wire, ACH, RTP, Check.
• Familiar with the Nacha rules and regulations.
• Accredited ACH Professional (AAP) Certification preferred but not required.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

Work in a dynamic, collaborative, progressive, and high-performing team.

Opportunities to do challenging work.

Opportunities to build close relationships with clients.

Access to a variety of job opportunities across business and geographies.

#LI-KA2

Job Skills

Active Learning, Adaptability, Customer Service, Decision Making, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management.

Additional Job Details

Address: 1597 BEDFORD HWY:HALIFAX

City: Halifax

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: CAPITAL MARKETS

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-09-02

Application Deadline: 2026-10-08

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.