Job Description

What is the opportunity?

The Account Service Representative is responsible for processing routine data entry and on-line input of transactions using basic understanding of products and processes. Activities may also be dependent on balancing transactions and deposits as received from clients and branches with emphasis on throughput, accuracy and production.

Night Shift – Midnight to 8:00AM

What will you do?

• Follows standard processes as outlined in Folio guidelines policy, process and procedures referring items outside established standards to the Manager.
• Processes work volumes and provide consistent service within established benchmarks contributing to the achievement of business SLA/KPI.
• Examines all documents for completeness and takes full responsibility for quality and accuracy of day to day responsibilities, tasks and activities ensuring a balanced focus on enhanced client experience.
• Understands, accepts, and supports change as it relates to their role and the commitment to client fulfillment.
• Exercises due diligence in following operational risk policies, procedures standards and guidelines.
• Ensures all authorities for the role are reviewed, understood, and adhered to.
• Takes personal accountability for high achievement; actively participates in weekly coaching routines and learning opportunities to improve their individual and team contribution.
• Supports a client first mindset through communication and demonstrated positive behaviours.

What do you need to succeed?

Must-have

• Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs.
• Client Focus
• Efficient and accurate data entry abilities.
• Available to work from Sunday through Friday (maximum of 37h5)
• Flexibility to work from 22:45 to 6:45 or midnight to 8:00 AM
• Responsible for the reception/preparation of parcels
• Ability for problem resolution and to determine quickly the departments’ priorities

Nice-to-have

• Ability to work in high volume & strict timeframe deadlines
• Knowledgeable of products supported by the team (Commercial Deposit Processing, Cash processing)

What’s in it for you?

We thrive on the challenge to be our best, thinking progressively to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact

Work in an agile, collaborative, progressive, and high-performing team

The opportunity to interface with executives from many different parts of the organization

Job Skills

Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address: 1 PLACE VILLE MARIE:MONTRÉAL

City: Montréal

Country: Canada

Work hours/week: 0

Employment Type: Part time

Platform: TECHNOLOGY AND OPERATIONS

Job Type: Casual

Pay Type: Salaried

Posted Date: 2026-05-20

Application Deadline: 2026-11-05

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above