JOB DESCRIPTION

Core Requirements and Responsibilities:

Essential job functions included but are not limited to the following:

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Help your clients evaluate new products and services through a consultative selling process
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with Account Executives to identify and grow opportunities within territory
• Act as Solution Consultant for new clients during the sales process
• Assist with challenging client requests or issue escalations as needed
• Stay abreast of Industry trends.
• Collaborate with cross functional teams as required