Primary Purpose

The Spa & Wellness Manager is responsible for leading and evolving the wellness offering at Mombo Camp. This role oversees all spa and wellness operations while ensuring exceptional guest experiences, strong commercial performance, operational excellence, and alignment with the broader Wilderness wellness strategy. The position combines strategic leadership, innovation, team development, operational management, and guest engagement to deliver a world-class wellness experience within a luxury safari environment.

Key Role Deliverables

Strategic Wellness Leadership

• Lead the development and continuous evolution of the Mombo wellness offering.
• Align wellness initiatives with the Wilderness wellness strategy in partnership with the Group Wellness Consultant.
• Monitor global wellness trends and introduce innovative, commercially viable wellness experiences appropriate to a luxury safari environment.
• Develop and enhance wellness experiences that complement and elevate the overall guest journey.
• Position Mombo as a leading luxury safari wellness destination and benchmark for wellness innovation within the industry.
• Develop distinctive wellness experiences unique to Mombo that connect guests with nature, movement, mindfulness, recovery, and personal wellbeing.

Stakeholder Collaboration

• Build and maintain strong relationships with camp leadership, guiding teams, culinary teams, and guest experience teams.
• Collaborate across departments to integrate wellness throughout the guest experience.
• Partner with operational teams to ensure seamless delivery of wellness services and experiences.
• Support camp-wide wellbeing initiatives where appropriate.

Holistic Guest Wellbeing & Guest Journey

• Design personalised wellness journeys tailored to guest needs, preferences, and travel objectives.
• Integrate wellness into the broader safari experience through collaboration with guides and camp teams.
• Work with culinary teams to promote wellbeing through nutrition-focused menu options and mindful dining experiences.
• Develop experiences that support relaxation, recovery, movement, mindfulness, sleep quality, stress reduction, and overall wellbeing.
• Create meaningful wellness touchpoints before, during, and after treatments to enhance guest engagement and satisfaction.
• Ensure wellness experiences consistently enrich and elevate the overall guest journey.

Spa Operations

• Take full ownership of the wellness facility, ensuring exceptional presentation, functionality, cleanliness, and attention to detail across all guest and back-of-house wellness spaces.
• Ensure all wellness facilities and surrounding areas are clean, safe, well-maintained, and guest-ready at all times.
• Conduct routine inspections and proactively address maintenance, hygiene, water quality, and pest control concerns.
• Coordinate corrective actions to maintain operational standards across the gym, sauna, ice bath, pool, and wellness areas.
• Maintain exceptional treatment standards, guest care, hygiene, safety and service excellence.
• Personally administer wellness and spa treatments when operationally required, maintaining an active and visible presence within the spa environment.
• Lead by example as a hands-on therapist, supporting the team during peak operational periods and ensuring a consistently high-quality guest experience.
• Manage inventory, equipment and operational resources.
• Review guest feedback and implement continuous improvement initiatives.
• Ensure compliance with company operational standards, wellness protocols and health and safety requirements.

Team Leadership & Capability Building

• Lead, coach, and develop the wellness team to deliver exceptional guest experiences.
• Build team capability in holistic wellbeing, personalised wellness consultations, and guest engagement.
• Foster a culture of accountability, learning, innovation, collaboration, and service excellence.
• Manage individual and team performance in line with company standards.
• Deliver ongoing training aligned with luxury hospitality expectations and emerging wellness trends.
• Establish clear performance expectations and accountabilities, ensuring consistent ownership and follow-through across the wellness team.
• Drive the evolution of the team from a traditional spa service model to a holistic wellness-focused guest experience culture.

Commercial & Financial Management

• Prepare and manage annual budgets and business plans.
• Drive wellness revenue through promotion of treatments, programmes, retail offerings, and upselling opportunities.
• Monitor departmental expenditure and ensure effective cost management.
• Achieve agreed commercial and financial performance targets.
• Identify opportunities to enhance profitability while maintaining exceptional guest experiences.

Health, Safety & Compliance

• Ensure the health, safety, and wellbeing of guests and employees.
• Maintain compliance with company policies, operational requirements, and service standards.
• Uphold wellness, sustainability, and environmental best practices.
• Ensure all operational activities meet relevant health, safety, and regulatory requirements.