Guest Relations Service Manager – Luxury Desert Lodge – Namibia

Kendrick Recruitment is currently seeking an experienced and guest-focused Guest Relations Service Manager to join a luxury desert lodge in Namibia. This is an exciting opportunity for a confident hospitality professional with strong guest relations and service management experience. The successful candidate will play a key role in ensuring exceptional guest experiences while leading the Front of House and service teams to consistently high standards.

Key responsibilities

• Overseeing guest relations and Front of House operations
• Ensuring a warm, personalised and professional guest experience
• Leading, motivating and supporting the service team
• Managing guest arrivals, departures and daily requirements
• Handling guest queries, feedback and concerns professionally
• Ensuring service standards are consistently maintained
• Coordinating closely with housekeeping, kitchen, guides and management
• Conducting regular team briefings and assisting with staff training
• Monitoring guest preferences and ensuring personalised service
• Assisting with lodge activities and special guest arrangements
• Maintaining high standards of presentation, cleanliness and service
• Supporting the smooth day-to-day operation of the lodge

Requirements

• Previous experience in a Guest Relations, Front Office or Service Management role
• Experience within a luxury lodge or hospitality environment
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• A warm, confident and professional approach
• Strong attention to detail and organisational skills
• Excellent guest relations and problem-solving abilities
• Ability to work effectively in a remote lodge environment
• A hands-on approach and willingness to assist