Job Summary

The front office agent will be responsible for meeting and exceeding guest expectations by coordinating various services with third-party departments from point of arrival to departure, whilst providing warm, friendly, professional, and exemplary service. He/She sets the stage for a memorable stay by efficiently handling check-in/check-out, guest queries, and providing a variety of services.

Responsibilities:

• Handling incoming calls and check-in and registration for guests while keeping in mind guest confidentiality
• Displaying strong Resort knowledge to make recommendations to guests and up-sell
• Attending pre and post shift meetings and department meetings as scheduled
• Working with other departments and communicate with leadership to ensure guest preferences are met
• Documenting required paperwork and pays strong attention to details when accommodating guests' needs
• Ensuring all equipment is maintained and functional and assists with inventory when needed

Qualifications:

• CXC/CSEC passes including Math and English

Sandals Barbados & Sandals Royal Barbados (St. Lawrence Gap) These neighboring resorts combine lively island culture with luxury service. Staff here enjoy working in a vibrant, youthful atmosphere with opportunities to be part of the region’s most innovative hospitality services, including wellness and gourmet experiences.