Job Summary

The butler supervisor is responsible for supervising the butler department during shift to ensure consistency in service delivery while paying close attention to standards established by SRI/Guild of Professional Butlers. He/She directs and develops team members.

Responsibilities:

• Ensuring operation is running smoothly in all butler positions for team member and guest needs Assisting with daily tasks
• Coordinating and directing butlers and attending to details of guest service
• Tending to guest queries quickly, efficiently, and courteously
• Conducting pre and post shift meetings with Butlers and communicating changes and updates with all team members

Qualifications:

• Associates Degree in Hotel/Business Management or equivalent
• Guild of Professional English Butler certification

Work Environment:

• Indoor/outdoor spaces in varying temperature
• May be required to work outside normal hours, on weekends, and public holidays
• Heavy guest interaction