CTC·12 days ago

Analista de suporte

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Location

onsite, São Paulo, SP, Brazil

Commitment

Full Time

Level

Middle (2-4 years)

Required skills

OSSBack Office ToolsDevOpsObservabilityEmail Service Provider (ESP)OSMonitoringMisc Biz Tools

Job Description

Atribuições: Prestar suporte técnico remoto, telefônico e presencial aos usuários, incluindo atendimento prioritário a usuários VIPs. Gerenciar chamados via GLPI, registrando incidentes, acompanhando pendências e atualizando status. Administrar contas, acessos, perfis de usuários e serviços de e-mail, incluindo Zimbra. Instalar, configurar e realizar manutenção de sistemas Windows, pacote Office, impressoras, periféricos e dispositivos móveis. Configurar e solucionar problemas de rede, incluindo DNS, proxy, compartilhamentos e conectividade LAN/WAN. Monitorar serviços e infraestrutura de TI utilizando Zabbix. Diagnosticar e solucionar problemas de hardware e software, visando garantir a disponibilidade dos serviços. Elaborar relatórios de atendimento e manter atualizadas as documentações e os procedimentos técnicos.

Requisitos: Ensino superior completo. Mínimo de 3 anos de experiência em Service Desk e atendimento presencial a usuários. Conhecimentos em Windows, Microsoft Office, Zimbra, GLPI, Zabbix, hardware e redes de computadores.

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Analista de suporte

Required skills

Job Description

Ready to join the team?

Stop wasting hours on applications

Over 200,000 job seekers trust us

Frequently Asked Questions

How does Global Work AI apply to jobs without spamming?

Is Global Work AI safe for my professional reputation?

Do I need a “perfect” resume to use Global Work AI?

What will my resume and cover letter look like before they’re submitted?

Will recruiters be able to tell that I used AI to apply?

What if I’m not satisfied with Global Work AI?

Stop wasting hours on applications

Over 200,000 job seekers trust us

Frequently Asked Questions

How does Global Work AI apply to jobs without spamming?

Is Global Work AI safe for my professional reputation?

Do I need a “perfect” resume to use Global Work AI?

What will my resume and cover letter look like before they’re submitted?

Will recruiters be able to tell that I used AI to apply?

What if I’m not satisfied with Global Work AI?

Stop wasting hours
on applications

Frequently Asked
Questions

Stop wasting hours
on applications

Frequently Asked
Questions