Process manager

About the role

The Process Manager is responsible for embedding Lean ways of working into day-to-day operations while driving continuous process improvement through standard work, daily management, and intelligent automation. This role partners closely with Operations Leaders, Team Leads, and Technology teams to improve flow, eliminate waste, and scale efficiency using Lean methods, AI agents, and robotic process automation (RPA). The role balances hands-on Lean implementation and process improvement with practical automation enablement—ensuring improvements are sustainable, measurable, and aligned to business outcomes. Success in role can be measured by reduced cost-to-serve, improved productivity, increased SLA delivery, and/or enhanced candidate experience.

What you’ll be doing

1. Lean Implementation & Operations Management
   • Embed Lean principles into operational workflows, routines, and leadership behaviors.
   • Enable and provide coaching for daily huddles, tiered management routines, and visual management boards.
   • Coach Team Leads and Operations Managers on effective problem-solving and escalation practices.
   • Establish and reinforce standard work for operational and leadership routines.
2. Continuous Process Improvement
   • Lead end-to-end process improvement initiatives focused on quality, productivity, cycle time, and customer outcomes.
   • Conduct process diagnostics using Lean tools (e.g., value stream mapping, waste analysis, root cause analysis).
   • Facilitate Kaizen events and structured improvement workshops.
   • Translate improvement opportunities into actionable changes that can be operationalized quickly.
3. Automation & Digital Enablement
   • Identify, prioritize, and evaluate opportunities for automation using: Robotic Process Automation (RPA), Digital or AI-enabled agents, Workflow and system enhancements.
   • Partner with Technology and Operations to design and deploy automation solutions.
   • Ensure automation initiatives align with Lean principles (simplify first, automate second).
   • Support change adoption and stabilization of automated processes in live operations.
4. Performance & Benefits Realization
   • Define success metrics and track benefits from Lean and automation initiatives.
   • Ensure improvements are embedded into standard work and sustained over time.
   • Monitor post-implementation performance and drive corrective actions as needed.
   • Build transparency into performance through dashboards and visual management.
5. Stakeholder Partnership & Capability Building
   • Act as a trusted partner to site Operations Leaders, Team Leads, and functional stakeholders.
   • Build Lean and problem-solving capability within the offshore organization.
   • Influence without authority to drive alignment and adoption.
   • Serve as a bridge between Operations, Transformation, and Technology teams.

About you

• Bachelor’s degree in Business, Engineering, Operations Management, or a related field.
• 5+ years of experience in operations excellence, continuous improvement, or transformation roles.
• Hands-on experience implementing Lean or continuous improvement initiatives in a transactional or service operations environment.
• Experience working with or alongside automation teams (RPA, workflow tools, or digital agents).
• Previous team leadership experience in an operations environment.
• Strong facilitation and stakeholder management skills.
• Proficiency in English.
• Knowledge of German or Dutch on business level.
• Lean Six Sigma certification (Green Belt or Black Belt preferred).
• Experience in offshore delivery, shared services, or BPO environments.
• Experience implementing daily management systems and tiered huddles.
• Exposure to AI-enabled agents or intelligent automation solutions.
• Change management or transformation experience.

Why choose us?

It’s an exciting time to be part of our team. At the Adecco Group, our purpose – making the future work for everyone – inspires and connects us all. Through our three global business units (GBU) – Adecco, Akkodis and LHH - we deliver expertise in talent and technology, enabling organizations to succeed and people to thrive. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 40,000+ colleagues with a collective spirit working in over 60 countries globally. We embody our core values: Courage, Collaboration, Customer at the Heart, Inclusion, and Passion in everything we do.

Growth and Development

You will have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways, achieving total balance between their jobs and their lives. We offer world-class resources for upskilling and development, satisfying your curiosity while sharing skills, knowledge, and expertise to grow together. Here, you can be yourself, and we aim to build on the attributes that make you, you.

A journey to bring out the best in you

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary. On our career site, you will find some of the key steps you can expect to guide you along the way.

Inclusion

We believe in talent, not labels. We focus on the diverse and unique skills our people bring. Our culture of belonging and purpose ensures everyone can thrive and feel engaged. We are proud to be an Equal Opportunity Employer, committed to equity, equal opportunity, inclusion, and diversity.

Interview Process

Our interview process includes an initial phone screening, followed by a virtual round of interviews with Hiring Manager, HR team and senior leaders. This process helps us understand your fit within our team and allows you to ask questions about the role and our company.

If you are a visionary leader with a passion for learning and development, we invite you to join us in making the future work for everyone.

Accommodations

We are committed to providing an inclusive and accessible recruitment process for all candidates. If you require any additional accommodations or support due to a disability or other special circumstances, please let us know by contacting us. We will work with you to ensure your needs are met throughout the hiring process.