It support specialist

Akkodis is a global digital engineering consulting company that enables companies to advance in their digital transformation. Our 40,000 tech experts across 30+ countries combine best-in-class technologies and cross industry knowledge to drive purposeful innovation for a more sustainable tomorrow. We have over 20 years of experience in Bulgaria delivering cutting-edge solutions in the IT, Software, Cloud, and Digital fields. Now, we are looking for a IT Support Specialist with English to join our team!

The purpose of the role is to provide internal IT support to the Functional and Operational teams.

About the Job

As a member of the Workplace and IT team, and reporting to the IT Manager, the IT Support Specialist provides first-line technical support to employees and supports the reliable day-to-day operation of workplace technology. The role covers help desk activities, installation and configuration of end-user equipment, incident and service request handling, basic troubleshooting, asset administration, and coordination with suppliers. The successful candidate is customer-oriented, organized, and able to document work clearly, follow established processes, prioritize requests, and escalate issues when specialist support is required.

Responsibilities:

• New-user set-up (PC, Telephony, Access)
• End-user hardware support (PC, printers, scanners, copiers, fax etc)
• End-user software support (account management, driver management, Microsoft office, Google Drive, Apple software troubleshooting)
• Local Area Network wired and wireless troubleshooting
• Asset Management (including tracking & life-cycle)
• IT ticket resolutions

Requirements:

• 1 to 2 years of broad-range experience in an IT Service Desk onsite support environment
• Fluency in Bulgarian for local user and supplier communication and English
• Willing to work from our Sofia office mainly - 3 to 4 days weekly
• Good communication skills alongside a positive and patient mindset
• A self-motivated learner, able to go the extra mile to understand and learn how system works and how to support them
• Interested in technology, as we will implement a wide variety of tools and systems he/she will have to help deploy and then support
• Trustworthy and reliable
• Good knowledge of MS Office products

What we offer:

• Competitive remuneration package
• Referral bonus program
• 24 days annual paid leave
• Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses, and more)
• Free Psychological Counselling via Green Line and on the spot
• Newborn or newly adopted child bonus
• Food vouchers - 77 EUR /month
• Upskilling & reskilling training programs and e-learning hub
• Recognition awards
• Sports cards (partially covered by the employer) and company sports initiatives
• Special company discounts
• Various social and charity initiatives

The future is here for the making. Are you ready? Let’s make the incredible happen.