German Speaking Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations in the Customer Support Services sector. As a leader in European BPO staffing, we pride ourselves on delivering exclusive career opportunities for professionals seeking high-impact roles in dynamic environments.

Job Overview

We are currently looking for a motivated professional to join our team for a German Speaking Support Specialist position in Bulgaria. This role is a fantastic opportunity for those seeking German-speaking jobs within a professional Customer Support Services hub, offering the perfect blend of career progression, competitive benefits, and an exciting lifestyle in the heart of the Balkans.

Key Responsibilities

• Deliver exceptional customer support services via phone, email, and live chat to German-speaking clients.
• Resolve complex inquiries and technical issues with a focus on high customer satisfaction and retention.
• Maintain detailed records of interactions within our internal CRM system to ensure continuous quality improvement.
• Collaborate with international teams to optimize communication workflows and support best practices.
• Stay updated on product knowledge to provide accurate and efficient guidance to end-users.
• Contribute to the positive culture of our Sofia office by participating in team meetings and training sessions.
• Ensure all service level agreements (SLAs) are met consistently within the fast-paced Customer Support Services environment.

Native or fluent German (spoken and written) is essential for this role.

Valid EU passport (mandatory).

Strong communication and interpersonal skills suited for a customer-facing environment.

A proactive problem-solver with a passion for delivering high-quality customer support services.

Availability to work on-site in Sofia, Bulgaria.

Ability to adapt quickly and work effectively within a professional, multicultural team.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• Professional growth and development opportunities among the best jobs in Bulgaria
• And Much More...

Life in Bulgaria

Sofia is rapidly becoming the top destination for international talent looking for German-speaking jobs. As a vibrant capital, Bulgaria offers a rich cultural heritage, stunning mountain scenery, and a surprisingly mild climate. Choosing to start your German Speaking Support Specialist position in Bulgaria means enjoying a high quality of life at a very affordable cost, all while being surrounded by history and a welcoming local community.

Our full relocation package ensures a seamless transition, allowing you to settle into your new life in Bulgaria with ease. You will quickly discover why so many expats choose Bulgaria for its culinary delights, thriving nightlife, and the ease of networking within one of the most exciting job markets in Europe today.

How to Apply

If you are ready to take the next step in your career and join one of the most prestigious German-speaking jobs in the region, we want to hear from you. Please click 'Apply Now' to submit your application and one of our consultants will reach out to discuss your future in Sofia. We look forward to welcoming you to the Mercier Consultancy Group network.