Supervisor - area

About EFS Established in 2001, EFS Group is a global leader in integrated facilities management services with 75 service lines under 15 business verticals, and operations across 23 international markets. Creating sustainable value for clients and communities, the group delivers disruptive solutions that cater to some of the industry’s most complex needs, spanning sectors including infrastructure and security as well as hospitality and leisure. Home to 25,000 employees from different cultural and professional backgrounds across 30-plus offices, EFS prioritizes embracing and empowering its workforce. EFS is an ISO-certified, award-winning, and credible choice among multinational companies, and government agencies as well as maintaining its reputation and trust working with 500 fortune companies. EFS Group is a people-first organization that prioritizes employee well-being and fosters a diverse, inclusive work environment for career advancement through tailored learning and development programs. With a focus on client retention, innovation, and digital transformation, EFS Group is a trusted and agile facilities management services provider, offering a comprehensive portfolio of solutions, including technical operations, maintenance, soft services, and sustainability initiatives. Our commitment to excellence, compliance, and delivering maximum value to clients and stakeholders sets us apart in the global facilities management industry.

Purpose of the role: The purpose of this role is to supervise designated areas or zones, ensuring that cleanliness, maintenance, and regulatory compliance are upheld to create a safe and pleasant environment for users or occupants. This involves consistently maintaining high standards of safety, efficiency, and quality. The role includes but is not limited to:

• Supervising and managing a designated area or zone
• Overseeing cleaning and maintenance activities
• Conducting inspections and audits
• Identifying and addressing area-related issues
• Coordinating with maintenance and security teams
• Handling customer inquiries and complaints
• Ensuring compliance with area regulations and standards
• Implementing improvements for area enhancement
• Maintaining records and documentation
• Liaising with stakeholders and authorities

Key Result Areas Result Area Performance Indicator Supervising and managing a designated area or zone Cleanliness and maintenance of the area. Compliance with area regulations. Timely resolution of issues and complaints. Data Management Ability to prepare and update reports as per the SLAs. HSE Compliance Adherence to HSE regulations and proactive management of safety risks.

Qualification / Experience Education High School Diploma or equivalent Experience 1-2 years Knowledge & Key Skills Leadership and team management skills Attention to detail Customer service skills Problem-solving abilities Knowledge of area regulations and standards Stakeholder Engagement & Job Context Stakeholder Engagement External Internal Clients Operations team Job Context: Site-based with very few Office visits, and potential exposure to various environmental conditions.

Functional Competencies Functional Competencies Minimum Level of Proficiency (Scale of 1-5) *1 being minimum and 5 being maximum Cost-Conscious Resource Management 4 Process Compliance 4 Team Management 4 Safety Awareness 4 Organizational Skills 4 Client-Focused Service Delivery 4