Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

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Job Description

The Fairmont Gold Lounge Attendant is responsible for delivering exceptional and personalized service to Fairmont Gold guests by ensuring a welcoming atmosphere, maintaining impeccable presentation standards, and providing seamless food and beverage service throughout the day. The role plays a key part in creating memorable guest experiences while upholding the hotel's luxury service standards.

Key Responsibilities:

• Anticipate guest needs and provide personalized service exceeding expectations.
• Handle guest inquiries, requests, and complaints promptly and professionally, escalating issues when necessary.
• Maintain a high level of guest satisfaction through attentive and proactive service.
• Prepare and set up breakfast, afternoon tea, evening cocktails, and refreshments according to brand standards.
• Serve food and beverages efficiently while maintaining luxury hospitality etiquette.
• Perform guest check-in and check-out efficiently and accurately in accordance with hotel standards.
• Respond promptly to guest requests, including transportation, restaurant reservations, wake-up calls, and concierge-related assistance.
• Maintain a high level of guest satisfaction through attentive and proactive service.

Qualifications

• Previous experience in customer service is desirable.
• Experience as a waiter or assistant waiter in a restaurant is an advantage.
• Fluency in English is required; knowledge of Russian is an advantage.
• Ability to understand guests’ needs, meet their expectations, and ensure a high standard of service.
• Ability to collaborate with colleagues and work effectively as part of a team.
• Ability to remain calm in challenging situations, make sound decisions, and resolve problems professionally.
• Be reliable, disciplined, and able to complete assigned tasks on time.
• Ability to prioritize tasks, manage time effectively, and pay close attention to detail.
• Ability to maintain service quality in a fast-paced and high-pressure work environment.
• Flexibility to work different hours and shifts.
• Maintain a professional appearance and demonstrate conduct in line with the hotel’s luxury service standards.
• Knowledge of Microsoft Windows applications is an advantage.

Additional Information

• Results-oriented
• Relationship-focused
• Proactive and solution-oriented
• Professional and confident
• Organized and detail-oriented
• A strong communicator and team player