Intern – customer experience (au market)

At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world’s GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future. At FedEx, we are as diverse as the world we serve. We leverage our diverse talents, experiences and ideas to be more responsive to customer challenges, spark creative solutions, and adapt to change. FedEx is an equal opportunity / affirmative action employer (minorities/females/disability/veterans) committed to a diverse workforce.

What can you expect as a FedEx team member?

• Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.
• Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.
• Equal Opportunities: Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity. We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

Intern – Customer Experience (AU Market)

What You’ll Gain

• Real-World Experience: Work on meaningful projects that drive business impact and learn best practices by shadowing experienced professionals.
• Mentorship & Learning: Receive mentorship from industry professionals to accelerate your growth.
• Collaboration & Innovation: Engage with cross-functional teams and like-minded peers.
• Professional Development: Build industry-relevant skills and enhance your employability through programs and workshops.
• Networking Opportunities: Connect with peers and professionals in different countries.

We welcome students or recent graduates from diverse academic backgrounds who are:

• Curious and eager to learn
• Proactive and adaptable in a fast-paced environment
• Team-oriented with strong communication skills
• Equipped with critical thinking and problem-solving abilities

Customer Experience

Focus on identifying process gaps and opportunities for improvement by benchmarking industry best practices across CE front lines, DCC, and PCC. Additionally, the intern will research service offerings, AI use, response times, and problem resolution strategies of industry players to drive quality enhancement.

Department: Customer Experience

Location: Level 7 Tower C/ Uptown 5, Damansara Uptown

Duration: 3 Months

Allowance: MYR 1000

Operation Hours: 6.30am – 4.30pm(able to work on PH)

Role Overview

We are seeking a driven and enthusiastic Customer Experience Intern to join our team and play a pivotal role in elevating the overall customer and team experience while streamlining service processes. This internship provides immersive, hands-on exposure to customer engagement, data-driven feedback analysis, and process improvement initiatives. You’ll collaborate with cross-functional teams, leverage tools such as Power BI to transform data into actionable insights, and craft impactful presentations in PowerPoint to communicate findings. In addition, you’ll explore the use of AI-powered solutions to enhance customer interactions, automate reporting, and support smarter decision-making. By contributing fresh ideas and supporting key projects, you’ll gain valuable exposure to real-world customer experience strategies that shape how we deliver excellence.

What You’ll Do & What We’re Looking For

• Data analysis & AI reporting: Collate, clean, and analyze customer feedback and operational data to identify trends and improvement opportunities. Strong skills in Excel, Power Point and Power BI are required to create dashboards and visual reports.
• Experience improvements projects: Support initiatives to enhance touchpoints such as onboarding, complaint resolution, and loyalty programs. A problem-solving mindset and creativity in proposing solutions will help you thrive.
• Strong communication and interpersonal skills: Collaborate with different team members across marketing, operations, and product departments to analyze customer data and create insightful dashboards.

Preferred Background: Business/Management, Finance, Mathematics, Marketing, Supply Chain Management, Engineering, Psychology

Job Posting End Date: 2026-08-31