Head of field resource management

Start your lift industry career with KONE, a global leader in the lift and escalator industry

Highly competitive package

Enjoy a diverse and inclusive workplace where people are valued and respected

At KONE, we bring buildings to life

Through our technical expertise and digital connectivity, we provide an essential service to communities around the world – keep people moving no matter what.

Our work will take you in different directions.

We are looking for a Head of Field Resource Management to join our Operations Team. This person can be based in Brisbane, Sydney or Melbourne. The Head of Field Resource Management is responsible for developing and executing the frontline installation workforce strategy, ensuring the effective allocation and optimal utilisation of installation resources to support operational performance and business objectives.

What will you be doing?

• Lead installation resource planning by developing short, medium and long-term resourcing strategies aligned to forecast demand.
• Translate demand plans into workforce requirements, including internal resources, subcontractors and global KONE resource pools.
• Communicate forecast requirements to subcontractors to secure capacity commitments.
• Coordinate cross-border resource needs with purchasing
• Monitor resource availability, identify gaps and work with operational leaders to implement solutions and improve productivity.
• Escalate resource risks and provide visibility of resource constraints to key stakeholders.
• Collaborate with training teams to ensure installation workforce capability and capacity requirements are met.
• Allocate resources and maintain supplier data within resource management systems.
• Drive proactive and transparent resource planning, analyse variances and monitor subcontracting ratios.
• Support operational teams in the effective use of planning tools, processes and resource management practices.
• Partner with sourcing teams to define supplier requirements and ensure suitable resources are available to meet project and product demand.
• Meet with selected subcontractors to ensure that resource plans are executed properly
• Ensure subcontractor legislation is followed at all times

What are we looking for?

• 5 years’ experience in a resource management, workforce planning, or operational planning role.
• Experience managing installation portfolios, including resource allocation, workload balancing, and delivery performance
• Sound understanding of Sales & Operations Planning (S&OP), sourcing, procurement, and purchasing processes.
• Demonstrated experience managing subcontractor performance, capacity, and commercial relationships.
• Proven ability to build and maintain effective relationships with internal and external stakeholders across multiple business functions.
• Strong knowledge of safety and quality management principles, practices, and compliance requirements.
• Commercial understanding of installation costs, productivity measures, and cost optimisation initiatives.
• Well-developed project management skills with the ability to manage competing priorities and deliver outcomes within required timeframes.
• Knowledge of relevant legislation, industry standards, regulations, and compliance requirements applicable to installation operations.
• General understanding of contract terms, commercial obligations, and risk considerations associated with installation and subcontractor agreements.

There’s so much more to KONE than you may realise.

Enjoy career progression opportunities within a global organisation.

Access a range of benefits that engage and motivate our employees and help us make KONE a great place to work.

Grow with comprehensive learning and development programs covering a wide range of professional skills.

Note: Applicants must either be a permanent resident or citizen of Australia or a citizen of New Zealand to apply for this position.

This role is being sourced directly by KONE. We respectfully request no agency approaches.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html