Associate IT Customer Support – UAE Nationals

Belong, Connect, Grow, with KBR!
The KBR team of teams delivers future-forward science, technology and engineering solutions and mission-critical services that help governments and companies around the world accomplish their most important objectives, while also helping achieve their sustainability goals.

KBR Sustainable Technology Solutions provides holistic and value-added solutions across the entire asset life cycle. These include world-class licensed process technologies, differentiated advisory services, deep technical domain expertise, energy transition solutions, high-end design and engineering capabilities, and smart solutions to optimize planned and operating assets.

KBR is looking for Associate IT Customer Support – UAE Nationals

Experience:

0-2 years of IT support or customer service experience.

Location:

Abu Dhabi and required to travel to Dubai 2-3 times in a month as per business requirement.

Employment Type:

Full-time.

Work Week:

Sunday – Thursday

Job Summary:

The Associate IT Customer Support is responsible for providing first-level technical support to end users. This role involves troubleshooting hardware, software, network, and system-related issues while ensuring excellent customer service and timely resolution of incidents.

Key Responsibilities

• Provide technical support to organizations internal users of desktop applications and hardware.
• Answer questions related to procedures, transactions, system status, interacting with network services and application developers in order to restore service, usability, and identify problems.
• Under general supervision, assists in monitoring, responding, configuring, installing, and repairing hardware and software problems according to established procedures.
• The primary functions of the role are:
• Complete desktop configuration to end users.
• Delivery and install of desktop assets.
• Provide Desktop Incident Management support.
• Assist in moving users between office locations.
• Build/image/configure PCs for deployment.
• Physical movement of hardware equipment into and out of storerooms and around the office.
• Follow KBR IT processes at all times.
• Follow Health & Safety regulations at all times.

Required Skills & Qualifications

• Bachelor's degree or diploma in Information Technology, Computer Science, or a related field.
• Basic understanding of Windows operating systems, Microsoft Office 365, and networking concepts.
• Knowledge of Active Directory, ticketing tools, and remote support tools is an advantage.
• Strong troubleshooting and problem-solving skills.
• Good communication and customer service skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Team-oriented with a willingness to learn.

Preferred Skills

• Experience in IT Help Desk, Service Desk, or Customer Support roles.
• Knowledge of ITIL processes and best practices.
• Relevant certifications such as CompTIA A+, Microsoft Fundamentals, or ITIL Foundation are a plus.