📍 Location: Remote and/or hybrid

With offices located in Cape Town, South Africa; Mokka, Mauritius and Nairobi, Kenya

Department: People

About Peach Payments

Peach Payments is a fast-growing African payment solution provider (PSP) that helps ambitious businesses grow by solving the complexity that comes with scale. For businesses that need a comprehensive payment solution across Africa, Peach Payments delivers payments orchestration, robust security, optimised conversions, and dedicated support via one integration.

We power digital commerce for some of Africa’s most loved brands, including Travelstart, Samsonite, Mukuru, Netflorist, Digicape, and MyRunway, alongside thousands of growing businesses building their future online. With over 180 team members, the company has offices in South Africa, Kenya and Mauritius, and processes payments in 11 African countries across West, East and Central Africa, with further territories coming soon. Peach Payments gives businesses the infrastructure and flexibility they need to operate across borders, reach more customers and expand with confidence.

🎯 Team Mission

The People team enables Peach Payments' growth by building an environment where our people thrive. We partner closely with business leaders to attract, develop, retain, and support a high-performing, diverse, and empathetic team aligned with our mission across the continent.

📝 Role Overview

We are looking for a high-impact Senior People Partner to act as a strategic and operational partner to our Operations and Commercial teams. In this role, you will champion the full employee lifecycle, ensuring our team members are engaged, supported, and positioned for success from day one through to offboarding.

You will take end-to-end ownership of key people-focused domains - including onboarding/offboarding experiences, employee engagement, wellbeing initiatives, mobility, and HR data reporting - driving initiatives that strengthen our culture and support high business performance across multiple hubs.

Responsible For:

• Full Lifecycle Partnership of the respective teams: Deliver high-touch, proactive People Partnering to the Commercial and Operations leadership and teams, aligning people initiatives with operational goals.
• Seamless Onboarding & Offboarding: Own, develop and manage end-to-end onboarding and offboarding frameworks to deliver an exceptional, consistent employee experience across all operating hubs.
• Employee Engagement: Own the design, rollout, and action planning of eNPS surveys and engagement check-ins, delivering actionable insights to leaders to maintain high engagement levels.
• Wellbeing & CSI Leadership: Manage relationships with mental health partners, lead corporate social investment (CSI) initiatives, and curate wellness activities that foster a healthy, supportive work environment.
• Global Mobility Support: Oversee mobility, cross-border transfers, and relocation processes to support smooth operations across South Africa, Mauritius, Kenya, and beyond.
• Data-Driven Insights: Own People metrics, analytics, and reporting to track key trends (turnover, engagement, retention), providing data-backed recommendations to management.

Competencies: What You Bring

Technical Expertise:

• 5+ years of broad HR / People Partnering experience covering the full employee lifecycle (attraction, onboarding, performance management, retention, offboarding, and compliance).
• Strong foundation in regional labor practices and employment dynamics within South Africa, Kenya, or Mauritius.
• Proven track record in managing HR data, employee analytics, and presenting insights using HRIS tools.
• Experience managing employee mobility, visa/permit processes, or regional relocations.

Problem-Solving & Ownership:

• Proactive mindset with the ability to navigate ambiguous, fast-paced environments and scale People processes effectively.
• Strong analytical thinking; able to identify core drivers behind engagement scores and turn data into high-impact action plans.
• Demonstrated accountability and end-to-end ownership of key People projects and operational programs.

Collaboration & Communication:

• Exceptional interpersonal and stakeholder management skills; capable of building trust and influencing team leaders across Commercial and Operations.
• Empathic listener and advocate for employee wellbeing and culture.
• Fluency in English (written and spoken). French speaking skills are advantageous.

Background & Experience Requirements

• Experience: 5+ years in full lifecycle HR / People Partner roles.
• Industry: Proven experience in Fintech or a fast-moving Tech environment. Early-stage or scale-up startup experience is advantageous.
• Location: Hybrid role based out of one of our main hubs (Cape Town, Nairobi, or Mauritius).

Why Join Peach Payments?

• Impact: Work on mission-critical payments infrastructure processing millions of transactions.
• Growth: Be part of a fast-growing company expanding across Africa.
• Culture: Join a high-performance, diverse, and empathetic team focused on respect for people and merchant success.
• Flexibility: Hybrid working - work from one of our main hubs and only come into the office for a few days of the week.
• Benefits: Competitive benefits, time off policies and more!

Be part of our journey to redefine digital payments in Africa!

At Peach Payments we value diversity and are committed to inclusion across race, gender, age, religion, identity, and experience.