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About KYC Africa

KYC Africa, formerly DocFox, joined nCino in 2024. It's a standalone compliance platform that helps accountable institutions across South Africa onboard clients and meet their FICA obligations, from identity verification to financial crime screening. It's a focused local business with the backing of a global banking software company.

The Opportunity

We're appointing the platform's first dedicated local leader: a Director, Product & Technology who owns what the product becomes, how it's built and how it goes to market. Until now, KYC Africa's product and technology have been overseen by leaders who also carried other platforms. This role changes that.

You set the product vision and technology direction as one plan and lead the team that delivers it. Reporting to our Director Product Solutions – Africa, you lead a Product Manager and an Engineering Manager, with 14 engineers behind them. You also sit on the KYC Africa leadership team alongside our commercial and operations leads.

You'll spend time with customers and in the market, bringing the South African view into every product decision. It's real ownership, with a global network to learn from and grow with.

What You'll Do

• Own the product vision, roadmap and prioritisation, balancing regulatory obligation, customer demand, platform health and cost
• Lead go-to-market end to end, partnering with sales, operations and marketing on segmentation, positioning, pricing and packaging
• Run market and customer discovery to understand where clients' compliance obligations are heading, and track adoption, retention and customer confidence
• Define the technology direction in line with nCino's platform and AI direction, and make clear, evidence-based product and engineering decisions
• Lead and grow the team through your managers, setting the bar for delivery quality, hiring, career paths and succession
• Make sure the platform meets its regulatory, data protection and security obligations and stands up to customer and audit scrutiny
• Apply responsible AI practices wherever AI supports compliance decisions, including explainability and human oversight
• Engage directly with customers on strategic accounts, escalations and regulatory conversations
• Represent KYC Africa across nCino's product and engineering community, and communicate strategy, progress and risk clearly to leadership

Who You'll Work With

You'll work closely with the KYC Africa leadership team across sales, operations and finance. You'll also partner with risk and compliance, marketing, strategic operations and HR, and connect with nCino's wider product and technology leaders.

What You'll Bring

• A proven record of taking products to market with sales, marketing and operations
• Deep product craft: segmentation, positioning and solutioning, owning outcomes, not just delivery
• Extensive experience in software organisations, including leading teams and managing managers
• Experience owning both product and engineering, including technology strategy
• A background in regulated financial services, RegTech or another regulated software domain
• Strong judgement and the confidence to make consequential calls and bring others with you
• It's a bonus if you bring experience running cloud-native SaaS at scale (including security and external audit cycles), big data or data management experience, a product management certification, exposure to KYC/AML or FICA, familiarity with familiarity with Ruby, Vue (or similar technology stacks), experience integrating an acquired product, or a network in South African fintech. New to KYC? We'll help you learn the domain.

In Return We're Offering

• Discovery medical aid (Classic Delta Saver), premium paid by nCino
• Retirement fund with employer contribution
• Life, severe illness and funeral cover
• 20 days' paid time off plus volunteer days
• Enhanced maternity and parental leave
• Employee Stock Purchase Plan
• Employee Assistance Programme for you and your family
• Hybrid working with your team in the office
• Room to grow across a global platform

Our Culture

We Live the Six:

• Have Fun: From match screenings to team wins, we enjoy the work and each other
• Make Someone's Day: Customer success drives everything we do
• Bring Your A-Game: We set a high bar and deliver on it
• Do the Right Thing: We act with integrity, especially when it matters most
• Respect Each Other: We build a supportive, inclusive culture
• Be a Winner: We succeed as a team and as individuals

Ready to shape the future of compliance in Africa? Apply now.

nCino provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, genetics or other protected groups. In addition to federal law requirements, nCino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

nCino is committed to the full inclusion of all qualified individuals. As part of this commitment, nCino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at recruiting@ncino.com.

Our commitment to inclusion and equality includes a strong belief that the diversity of our team is instrumental to our success. We strive to create workplaces where employees are empowered to bring their authentic selves to work.

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