Vice president, forward deployed engineering

American Express is building the next generation of enterprise AI capabilities, and Forward Deployed Engineering will be critical to turning that vision into reality.

We are seeking an exceptional Vice President to build and lead our Forward Deployed Engineering organization, accelerating adoption of our Agentic AI Platform and delivering transformative business outcomes across the enterprise.

This leader will operate at the intersection of engineering, product innovation, and business transformation—partnering with senior executives and platform teams to translate ambitious AI opportunities into production-ready solutions at scale.

RESPONSIBILITIES

• Define the FDE Vision: Establish the strategy, operating model, and execution framework for scaling Forward Deployed Engineering across American Express.
• Accelerate Enterprise AI Adoption: Partner with business leaders to identify high-value opportunities, drive production deployments, and deliver measurable business outcomes.
• Build an Exceptional Engineering Organization: Attract, develop, and inspire high-performing engineers who thrive on solving complex problems and delivering impact.
• Partner with Platform Engineering: Work closely with Product, Platform Engineering, and Architecture teams to translate enterprise needs into scalable solutions and influence platform evolution.
• Scale What Works: Turn successful implementations into reusable patterns, accelerators, and deployment approaches that increase speed, quality, and enterprise-wide adoption.
• Drive Executive Alignment: Serve as a trusted strategic partner to senior leaders, shaping AI priorities, removing barriers, and accelerating enterprise transformation.
• Own Delivery Excellence: Establish a culture of technical rigor, accountability, rapid execution, and measurable customer success.

QUALIFICATIONS

• 10+ years of engineering or technology leadership experience, with a proven track record building and scaling high-performing teams.
• Demonstrated success leading complex, enterprise-scale technology deployments and driving measurable business transformation.
• Strong technical foundation in modern software engineering, cloud platforms, distributed systems, and emerging AI technologies.
• Experience partnering with product and platform engineering organizations to bring innovative technologies into production.
• Exceptional executive presence, strategic judgment, and ability to influence across large, complex organizations.
• An entrepreneurial mindset, bias for action, and passion for building organizations that deliver exceptional results.

Preferred Experience

• Leadership experience in Forward Deployed Engineering, applied AI, customer engineering, or enterprise technology deployment.
• Familiarity with Generative AI, agentic systems, enterprise AI platforms, and modern AI development frameworks.
• Experience operating in financial services or other highly regulated environments.

What Success Looks Like

You will build a world-class FDE organization that accelerates enterprise AI adoption, consistently delivers measurable business value, and becomes a strategic bridge between American Express business leaders and its AI platform teams.

Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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