Transportation claims specialist

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

As a Transportation Claims Specialist, where you will be the primary expert for managing freight claims across complex domestic and international transportation networks. You will investigate and resolve damages, shortages, delivery discrepancies, and other transportation claims while maximizing recovery outcomes and ensuring compliance with transportation regulations and company processes. You will work with several parties, including plants, distribution centers, suppliers, customers, carriers, and team members. Using tools like MyEZClaim and SAP Quality Notes, you will guide claim resolution, identify process improvements, and help implement a global claims management strategy. We offer the opportunity to influence operational excellence, lead process enhancements, and help improve logistics performance across the organization. You will work hybrid and can be based in Whitestown, IN, Mayfield Heights, OH, or Milwaukee, WI reporting to the Supervisor, Global Logistics Performance & Freight Claims.

Your Responsibilities:

• Investigate freight claims related to damage, shortage, loss, or delayed delivery. Process these claims across multiple transport lanes, including Plants to Customers, Vendors to Plants or Distribution Centers, Plants to Plants or DCs, and DCs to DCs or DCs to Customers.
• Analyze contracts (e.g., Incoterms, vendor agreements) to assess liability and ensure accurate settlement.
• Negotiate claim values and lead collection efforts within authorized limits; escalate high-impact cases as needed.
• Collaborate with carriers, freight forwarders, insurance providers, engineers, and legal teams for swift and compliant resolutions.
• Maintain detailed documentation using MyEZClaim, SAP Quality Notes transactions, and internal claims management tools.
• Develop and implement a global freight claims process, including project planning, change management, and stakeholder alignment.
• Drive continuous improvement with fulfillment sites and transportation partners to reduce future claims.
• Monitor claim trends, recovery rates, and financial impact through reporting and analysis.
• Ensure compliance with global regulations such as the Carmack -----Amendment, Montreal Convention, and FMCSA guidelines.

The Essentials - You Will Have:

• Bachelor's degree in relevant field.
• Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

The Preferred - You Might Also Have:

• 5+ years of hands-on experience in freight claims management, including LTL, FTL, and parcel shipments across multiple countries.
• Proficiency in claims platforms including MyEZClaim, SAP (Quality Notes), CargoWise, or similar.
• Legal and regulatory knowledge (e.g., carrier liability, cargo insurance, Incoterms).
• Expertise in Carmack Amendment compliance, including claims handling, liability assessment, and dispute resolution for cargo loss or damage in interstate commerce.
• Proven experience managing multi-modal transport claims across international and domestic markets.
• Project management experience to support global process rollout.
• Background in electronics or automation component logistics.
• Network of carrier and freight forwarder relationships.
• Claims/logistics certifications: AIC, CCLP, CTB, PMP, or Six Sigma.
• Experience with customs documentation and legal dispute resolution.

What We Offer:

• Health Insurance including Medical, Dental and Vision
• 401k
• Paid Time off
• Parental and Caregiver Leave
• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.

To learn more about our benefits package, please visit at www.raquickfind.com.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

This position is part of a job family. Experience will be the determining factor for position level and compensation.

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We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.