Transaction management analyst ll

This is a CONTRACT POSITION. Your employment will be held by a third-party company of ENGIE’s choosing. Any offered contract role will not constitute an offer for nor guarantee of future employment with ENGIE.

Duration: Six Months

Compensation: Pay Rate: $35.00/hr.

Location: Houston

What You Can Expect

The Transaction Analyst position requires high performance in a fast paced, open environment. This team supports tight deadlines which directly impact profit and loss measures for the organization. Our corporate enrollment guarantee protects risk averse customers in their transition to and from other suppliers, and we play a significant role in that experience, which can influence opportunity for future business.

• Gather/Organize/Analyze transaction related data using customer relationship management (CRM) system and various reporting systems
• Manage registration of customer accounts through EDI enrollment transactions
• Manage end of term requirements for customer accounts through EDI drop transactions
• Resolve all transaction issues using all available tools such as Share Point, Oracle, Excel, Access, PowerBI, Teams, etc. and work with others to push these issues to closure
• Reconcile customer status and account information between systems
• Handle urgent after-hours requests related to PMVI’s and RNP’s
• Track issues using CRM (customer relationship management) system and external systems outsourced by vendors and utilities per market requirements. MarkeTrak, Adminitrak, Right Now, etc.
• Work as liaison with internal groups to resolve daily, weekly, monthly quarterly transaction issue reports and workflows
• Maintain Service Level Agreements (SLAs) for inboxes, critical outage and usage issues to support sales, revenue, billing, settlements and forecast
• Set appropriate expectations to stakeholders

What You’ll Bring

• High School Diploma or equivalent required
• A minimum of 2 years work related experience in processing of Utility Market Transactions in ERCOT, PJM, NYISO, MISO, and/or ISO-NE
• Familiarity with EDI transactions and processes
• Experience in exception handling related to enrollment, drop, and change rejections
• Ability to handle multiple tasks with a high degree of urgency and accuracy
• Self-starter and self-moderator

Additional Details

This role is eligible for our hybrid work policy. Must be willing and able to comply with all ENGIE ethics and safety policies.

Why ENGIE?

ENGIE North America isn’t just participating in the Zero-Carbon Transition, we’re leading it! Join us as we develop energy that is renewable, efficient, and accessible to everyone. ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an inclusive workplace for all employees. We are committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at ENGIENA-ENGIEHR@engie.com. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status. This role is not eligible for sponsorship. The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed.