Tele growth manager, gmns (aia)

Establishing lasting relationships is at the heart of our business and that’s exactly what members of our sales team do best. Use your high-reaching mindset and consultative approach to build exciting opportunities for both our customers and yourself, while being backed by an iconic brand. Whether you’re helping our customers get the most value from our range of innovative products and services, or collaborating internally across teams to deliver new solutions, your work can help us become a crucial part of our customers’ lives. Find your place in sales on #TeamAmex.

Small Merchants play a significant role in the strength of our economy and American Express has a history of being an advocate for Small Merchants. By providing marketing, payment solutions, and developing signature programs such as, our year-round Shop Small and Small Business Saturday programs, American Express has been transformative in helping Small Merchants get more customers to their businesses over the years.

Global Merchant & Network Services (GMNS) is the merchant network at American Express that acquires and manages relationships with millions of merchants around the world who welcome our payment products. The Centralized Phone Group sits within GMNS and is a Growth team responsible for building unique experiences for merchants through effective business development, providing best-in-class merchant analytics, and offering marketing initiatives that connect our merchants with customers and products that can grow their business grow. The team also provides Merchants with a range of business tools like lending products, online program management support, and social media resources.

The Tele Growth Manager leverages inside sales skills to retain and grow prioritized merchants. This position is responsible for proactively reaching out to customers to uncover DBV growth opportunities, expand enterprise partnerships and grow spend.

RESPONSIBILITIES

Business Growth and Opportunity Development:

• Drive portfolio growth through the expansion of B2B payment solutions, American Express Offers, advertising products, Resy participation, and other value-added services.
• Identify, develop, and execute opportunities that increase client engagement, deliver measurable business value, and support American Express growth objectives.
• Lead consultative sales conversations that uncover client needs and align American Express capabilities to strategic business priorities.
• Respond promptly to client and internal growth triggers, leveraging insights to identify opportunities and accelerate commercial outcomes.
• Secure Payment Decisioning (PD) opportunities when appropriate by effectively positioning American Express solutions and demonstrating client value.
• Maintain a robust pipeline of growth opportunities and execute account plans that balance client objectives, relationship development, and commercial results.
• Develop account specific value proposition, identify key steps (strategy and tactics) to meet short and long-term objectives.
• Use consultative selling skills to build trust and develop long-term partnerships.
• Identify key client opportunities and handle client escalations, as needed.
• Navigate the sales cycle with appropriate follow ups to realize new incremental DBV from identified opportunities.

Compliance:

• Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements.

QUALIFICATIONS

Required:

• 5+ years of experience in account management, client management, consultative sales, business development, or related commercial roles.
• Strong consultative selling and relationship management skills with demonstrated success driving business growth.
• Ability to identify client needs and translate them into actionable business opportunities.
• Strong communication, negotiation, presentation, and influencing skills.
• Ability to manage multiple priorities and drive outcomes in a complex environment.
• Hybrid – Phoenix.

Preferred:

• Experience within payments, fintech, merchant acquiring, commercial payments, or B2B commerce.
• Knowledge of accounts receivable, accounts payable, working capital, payment automation, or B2B payment solutions.
• Experience in a cold-calling environment a plus.
• Experience commercializing value-added products and service.
• Experience collaborating across matrixed organizations.
• Analytical and financial acumen with the ability to evaluate business opportunities and client performance.
• Proven ability to build and manage senior-level client relationships.
• Bachelor’s degree preferred.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries.
• Bonus incentives.
• 6% Company Match on retirement savings plan.
• Free financial coaching and financial well-being support.
• Comprehensive medical, dental, vision, life insurance, and disability benefits.
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy.
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
• Free and confidential counseling support through our Healthy Minds program.
• Career development and training opportunities.

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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