Sales operations specialist - scottsdale, az

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Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name! Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

This role is on site in our Scottsdale office 4 days/week with Fridays remote. As our Sales Operations Specialist you'll be the ambassador of our Business to Business customer experience process. You'll bridge the gap between Sales, Finance, and Supply Chain, ensuring that every order is handled with precision. You're a steward of customer data and provide the operational support necessary for our sales team to hit their targets.

Your Day to Day and The Future

• Execute accurate and timely order entry into the ERP system.
• Manage the full order lifecycle, including reviewing rewards programs, obtaining freight quotes, and providing real-time status and tracking updates to stakeholders.
• Monitor inventory levels and proactively manage Out of Stock scenarios to minimize disruption to the customer experience.
• Proactively lead account collections and credit card maintenance.
• Resolve invoice disputes and process necessary Debit/Credit Memos and invoice corrections.
• Lead the processing of customer returns and corporate buy-back programs, ensuring all financial and physical reconciliations are accurate.
• Facilitate the setup of new accounts by reviewing paperwork and coordinating with Master Data Management and Accounting departments.
• Enter and maintain high-quality customer master data to ensure reporting accuracy across the organization.
• Provide operational support for product launches and sales promotions.
• Manage education registrations and troubleshoot Marketing/Education coupon issues to ensure seamless promotional execution.
• Premium phone based customer service with each Sales Operations Specialist having dedicated phone time to answer incoming customer questions.

Additional Qualifications/Responsibilities

Required Qualifications:

• High school degree or equivalent
• 2+ years in Sales Operations, Order to Invoice Management, or a related administrative/accounting role
• Experience with Enterprise Resource Planning systems and Customer Relationship Management software
• Exceptional accuracy in data entry and a detective mindset for resolving invoice disputes and inventory discrepancies

Preferred Qualifications:

• Ability to collaborate effectively across teams
• Strong proficiency troubleshooting technical issues under tight deadlines

Compensation and Benefits

Salary Range $52,000.00 - $72,000.00 USD Pay is determined based on experience, qualifications, and location. Salaried employees may also be eligible for discretionary bonuses, profit-sharing, and long-term incentives for Executive-level roles. Benefits: Salaried employees enjoy a comprehensive benefits package, including medical, dental, vision, basic life insurance, paid parental leave, disability coverage, and participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements. Additional benefits include a minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employee's hire date within the calendar year). Paid sick leave is adjusted based on role and location in accordance with local laws. Detailed information regarding paid sick leave entitlements will be provided to employees upon hiring and may be subject to adjustments based on changes in legislation or company policies.