Location:

11501 Outlook Street, Overland Park Kansas

JOB BRIEF (PURPOSE)

This position would essentially have three components with the first being the coordination of Subservicer reviews, site visits for rating agencies and various audits to ensure compliance with investors’ annual submission process. This would include sampling test loans and contracts against all KeyBank Real Estate Capital (KBREC) Key Commercial Investor Services policies to ensure compliance with loan documents, servicing agreements, applicable KBREC procedures, and KeyCorp policies. The second component is to develop and maintain the Policies & Procedures Program for the staff in accordance with applicable laws/regulations, industry standards, PSA/Servicing Agreements, Internal Audit findings and risk management testing. The third is to coordinate and deliver all annual compliance on or before contractual due dates.

ESSENTIAL JOB FUNCTIONS

Servicer Ratings:

Maintain or improve servicer ratings by managing the compilation/reporting of data to the rating agencies and coordinating the on-site visits.

Audits/Reviews (Internal/External to include Master and Warehouse Servicing reviews):

Coordinate and conduct all external and internal audits and reviews including those conducted by KeyCorp’s external auditor, KeyCorp’s internal audit group, Key National Banking’s Risk Management Group, KBREC’s Risk Management Team, master servicers, and investors. Assist with follow up to achieve and maintain highest rankings and prepare reports for review by KCIS Leadership.

Policies & Procedures Program

Create and/or revise functional organization charts, policies, procedures, forms, form letters, or reports/logs/lists as needed. Obtain required approvals for deployment of approved documents to RECWeb and maintain Policies/Procedures Tracking Logs.

Sampling & Testing:

Sample and test Primary and Master servicing policies and procedures in accordance with the servicing programs, descriptions, components and schedule. Document compliance exceptions and variances, identify corrective action plans and report test results to KCIS Leadership.

Annual Compliance:

Review servicing agreements to determine annual compliance obligations, maintain the annual compliance matrix, prepare and coordinate all certifications and reports in accordance with regulatory guidelines and servicing agreements by applicable deadlines.

Projects:

Complete special projects as requested by KCIS Leadership.

MARGINAL OR PERIPHERAL FUNCTIONS

• Develop and manage to, annual goals and objectives.

REQUIRED QUALIFICATIONS

• Undergraduate college degree or equivalent job related experience.
• Intermediate knowledge of Microsoft products (Word, Excel, Power Point).
• Minimum of two (2-5) years relevant experience in financial services, commercial real estate or related field.

PREFERRED QUALIFICATIONS

• Compliance and Servicing related background skill set.
• Demonstrated aptitude in performing and assessing real estate audits.
• Procedure writing acumen.

COMPETENCIES/SKILLS

• Decision Making and Problem Solving: Ability to accumulate and analyze audit information and test results to make informed business decisions and the creation of resolution strategies. Ability to act decisively and successfully implement recommended courses of action.
• Verbal Communications: Demonstrate appropriate, clear and concise verbal communication skills in presentation with senior management.
• Written Communications: Demonstrate competent technical writing skills in constructing concise and accurate written documents reflecting audit test results, business policies and procedures, compliance requirements, audits programs.
• Creativity: Able to create unique and novel solutions to problems; use intuition and a fresh perspective in solving operational and functional issues; present new ideas to old problems.
• Leadership: Consistently demonstrate the Key Values of teamwork, respect, accountability, integrity and leadership, and exhibit vision, judgment and accountability in managing change and supporting a work environment that empowers staff in achieving personal and team goals. Ability to adapt to change.
• Analytical Skills: Ability to collect, analyze and interpret data in evaluating and presenting materials to internal and external clients.

EQUIPMENT USED/PHYSICAL REQUIREMENTS

• Proficient in the use of Microsoft Word, PowerPoint and Excel.
• Proficient in the use of Microsoft Outlook email.
• Personal Computer.
• Telephone.
• Photocopier/scanner.
• Calculator.

TRAINING REQUIRED

• Complete computer based Corporate Course requirements related to Compliance, Money Laundering, Fraud and other as required.
• Complete a minimum of 35 hours of internal and external development programs annually.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $57,000.00 - $87,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 11/30/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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