Job Requisition ID: 59581

Opening Date: 10/23/2026

Closing Date: 11/06/2026

Agency: Department of Human Services

Class Title: PUBLIC SERVICE ADMINISTRATOR - 37015

Skill Option: Health and Human Services

Bilingual Option: None

Salary: Anticipated Salary: $9,500 - $11,227 per month ($114,000 - $134,724 per year)

Job Type: Salaried

Category: Full Time

Number of Vacancies: 1

Bargaining Unit Code: None

Merit Comp Code: Gubernatorial (Management Bill) Exclusion from RC063 Collective Bargaining Coverage

Work Hours: Mon - Fri, 8:30am - 5:00pm; 1-hour unpaid lunch

Anticipated Hybrid Work Schedule Availability: It is required that a person reports to the headquarters on this job position as necessary (could be weekly, monthly, or other schedule) dependent on operational need

Headquarter Location: 2309 W Main St, Marion, Illinois, 62959

Position Overview

The Division of Family & Community Services is seeking to hire a strategic, analytical, and detail-oriented individual with expertise in program operations, performance monitoring, and process improvement to serve as the Regional Service Delivery Coordinator for a regional office. This position serves as a regional level administrator in the integration of initiatives and strategies to achieve service delivery goals for regional Family Community Resource Centers in the Division of Family and Community Services.

Essential Functions

• As Regional Service Delivery Coordinator, works with regional level managers and Family and Community Resource Center Administrators in the integration of initiatives and strategies to achieve service delivery goals.
• Provides pro-active managerial oversight of the FCRC’s designed to improve and maintain accurate and timely delivery of services.
• Provides managerial development.
• Provides support and assists the FCRC administrative teams regarding staffing transactions and reports.
• Promotes and maintains working relationships with stakeholders.
• Serves as customer service liaison.
• Performs other duties as or required which are reasonably within the scope of duties enumerated above.

Minimum Qualifications

Requires knowledge, skill, and mental development equivalent to completion of four (4) years college. Requires three (3) years progressively responsible administrative service delivery experience in a health or human services organization.

Preferred Qualifications

Three (3) years of administrative experience overseeing program operations, ensuring timely and accurate delivery of services and monitoring performance outcomes to meet agency goals.

Conditions of Employment

Requires ability to travel in the performance of duties, with overnight stays as appropriate. Requires the ability to work outside normal business hours.

About the Agency

The Illinois Department of Human Services uplifts individuals and communities across Illinois. Our mission is to respond to the needs of all people in Illinois so they can lead healthy, safe, and enriched lives.

APPLICATION INSTRUCTIONS

If you have questions about how to apply, please see the following resources: State employees: Detailed application instructions can be found in the Current Employee Guide at Application Procedures or by logging in to the career portal for State employees and viewing the instructions on Completing the Electronic Application.