Patient services business design manager

Job Description

Patient Services Business Design Manager

Patient Services is an industry leading organization, providing unparalleled patient support, resulting in improved brand loyalty and patient satisfaction. The Design Manager, Business Process Design is responsible for working with assigned Design Lead to pull through activities that contribute to the development of a program design. This includes capturing business requirements, laying out design flows to depict the process(es), collating executive summaries and contributing to project storytelling.

The design manager is responsible for adhering to internal documentation standards and is expected to drive standards and consistency. The Design Manager will attend and contribute to design workshops and is expected to capture actions and output from the workshop. This individual may work closely with key stakeholders to clarify questions with the end-to-end business process for our patient support programs. The individual may also take on a lead role on smaller projects where consultation with Design Lead is sufficient.

To be successful, this person will have good business acumen to enable collaboration across stakeholders. In addition to being highly collaborative, they must have strong written and oral communication skills, capable of obtaining alignment from multiple key stakeholders across a highly matrixed organization. They should be comfortable with developing relationships across a diverse spectrum of customers. This role will be required to clearly evaluate, articulate and partner to drive alignment across diverse business functions given complex interdependencies, specifically Business Technology Solutions, Compliance, Legal, Marketing, Patient Engagement teams, Access and Reimbursement teams, Enterprise Strategy, and vendor partners.