Patient account representative

Job Details

Job Location: Grand Coulee - Grand Coulee, WA 99133

Salary Range: $19.85 - $28.79 Hourly

Commitment: Full-Time | Onsite (Hybrid Opportunity Available)

Are you passionate about helping others and ready to make a difference close to home? Coulee Medical Center is seeking a Patient Account Representative to join our dedicated and tight-knit billing team. This position focuses primarily on commercial insurance claims and supports both our Critical Access Hospital and Rural Health Clinic.

What You’ll Do:

• Submit and follow up on commercial insurance claims
• Resolve claim denials, errors, and payment issues
• Communicate with insurance carriers
• Support patients and families with kindness and clarity
• Work side-by-side with a team that is here for each other

What We're Looking For:

• Medical billing or patient accounts experience preferred, but we are happy to train the right candidate
• Commercial insurance billing experience strongly preferred
• CAH and/or RHC billing experience is a plus
• Experience with Cerner and SSI is a plus
• Strong attention to detail and customer service skills

Hybrid Work Opportunity

After successful completion of the probationary period, candidates with prior medical billing experience may be eligible for a 50% onsite / 50% remote hybrid schedule if they demonstrate the ability to work independently and maintain productivity and quality standards. Hybrid work arrangements are based on departmental needs and management approval. If performance or business needs change, the position may be required to return to a fully onsite schedule.

Enjoy a supportive, close-knit workplace that values community, work-life balance, and small-town living—while making a meaningful impact in rural healthcare.

Benefits/Salary

Benefits Include: Medical, Dental, and Vision, 403(b) with a maximum match of 5% (match depends on years of service), Employer paid life insurance, Employer paid Long-Term Disability, Health Flex Spending Account (HFSA), Day Care Flex Spending Account (DFSA), EAP, Earned Leave accrual (.071153846/hr) & Paid Sick Leave accrual (.025/hr).

Pay/Grade Range: The pay grade range for this position has been finalized for the facility according to an evaluation of the roles’ duties and requirements. The selected candidate will be placed within the appropriate range based on job knowledge, skills, education and experience.

*Interested in learning more about our spectacular area? Please watch our Chamber of Commerce video – Discover Grand Coulee: Nature’s Playground: Discover Grand Coulee