OPERATIONS MANAGER

Comfort Keepers | Full-Time | Salaried

WHY JOIN COMFORT KEEPERS?

Join a growing organization where you can make a direct impact on operations, financial performance, client satisfaction, and team success. We're looking for a strong leader who thrives in a fast-paced environment and is passionate about building efficient, scalable processes.

POSITION SUMMARY

The Operations Manager oversees the day-to-day non-clinical operations of the agency, ensuring operational excellence, financial performance, regulatory compliance, and an exceptional client experience. This role leads Staffing Managers, Schedulers, and Office Managers while driving accountability, efficiency, and growth.

KEY RESPONSIBILITIES

• Lead daily agency operations, including staffing, scheduling, billing, payroll, and compliance.
• Monitor financial performance, budgets, revenue, expenses, and profitability.
• Improve operational processes and implement efficiencies.
• Oversee client onboarding, service delivery, retention, and satisfaction.
• Ensure compliance with regulatory, contractual, and company requirements.
• Lead audits, investigations, and corrective action efforts.
• Manage reporting systems and data integrity.
• Coach and develop department leaders while driving KPI accountability.
• Support growth initiatives, new programs, and operational scalability.

QUALIFICATIONS

• Operations management experience, preferably in healthcare, home care, or a service-based environment.
• Strong leadership, financial, analytical, and problem-solving skills.
• Experience managing multiple priorities, teams, and operational systems.
• Effective communication and ability to drive accountability across departments.
• Proficiency with scheduling, payroll, billing, and reporting systems preferred.

SUCCESS IN THIS ROLE

• Revenue growth and profitability
• Client satisfaction and retention
• Operational efficiency
• Regulatory compliance
• Team performance and accountability

WORK ENVIRONMENT

• Office and field-based role
• Regular computer, phone, and driving responsibilities
• Occasional lifting up to 25 pounds

Ready to lead, improve, and grow? Apply today and help Comfort Keepers deliver exceptional care and service.