Operations lead

Job Duties:

Oversee daily site operations, including patient flow and resource allocation to maintain efficiency and minimize patient wait times. Assist with staff scheduling to ensure appropriate coverage. Support exam capacity optimization by coordinating postponed exams, patient outreach, reschedules, no-shows, and pre-order workflows to help identify and fill open appointment slots. Monitor exam status accuracy (Arrival, Check-In, Incomplete, Aborted, Needs Correction, Tech Start/Pause/End, Scheduled, Ready to Confirm) and escalate issues as needed. Review daily worklists and reports to support accountability for fall-offs, reschedules, utilization trends, missing orders, and time-of-service payment follow-up. Ensure compliance with documentation, ABN requirements, TOS workflows, patient record accuracy in accordance with privacy, confidentiality, and regulatory standards. Ensure compliance with policies, procedures, including adherence to HIPAA. Maintain facility readiness by monitoring cleanliness, safety compliance, supply inventory, and completion of required cleanliness and safety logs. Provide functional leadership and guidance to front office staff, including workflow support, coaching, issue resolution, and escalation to management as appropriate. Identify operational issues and trends, recommend process improvements, and support implementation under manager direction.

Education and Experience:

High school diploma or equivalent required. Associate’s or bachelor’s degree in healthcare administration, Business Administration, Health Information Management, or related field preferred. 3+ years of experience in radiology, imaging, or healthcare operations including hands-on experience with radiology scheduling, front office operations, and multi-modality workflows. Demonstrated lead, senior, or informal supervisory experience strongly preferred. Experience using radiology systems such as EXA, RIS, and EMR.

Knowledge, Skills, and Abilities:

Working knowledge of patient access, exam scheduling, TOS processes, and basic cash-handling controls. Strong operational leadership and ability to guide staff through daily priorities. Ability to manage schedules, patient access, and modality utilization effectively. Detail-oriented with strong compliance, documentation, and follow-through skills. Ability to analyze operational issues, identify trends, and escalate or recommend improvements. Effective communication and collaboration with patients, technologists, clinical staff, physicians, and leadership. Ability to manage multiple priorities and resolve issues in a fast-paced environment.

Work Environment & Physical Requirements:

Frequent travel within assigned regions to support sales teams and training initiatives. Combination of field-based and office/remote work. Please note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without prior notice.