Job Description

At General Dynamics Information Technology (GDIT), we support state agencies in streamlining Medicaid Enterprise Systems (MES) by delivering operational efficiency and excellence.

We are seeking a Claims Operations Manager to oversee and optimize the day-to-day MES claims processing operations under the Fiscal Agent Operations function. This role involves managing the processing, adjudication, and resolution of healthcare claims for Medicaid beneficiaries while ensuring operational compliance and consistent service delivery.

Responsibilities

• Manage and oversee day-to-day MES claims operations, including staff and other supervisors, to ensure timely and accurate processing, adjudication, and resolution of Medicaid claims according to guidelines and contractual Service Level Agreements (SLAs).
• Builds strong partnerships with colleagues, desires to be flexible and think proactively, strategically, and analytically about diverse business solutions and leading professional working groups.
• Manages claims operations for the program, including optimizing resources to facilitate SLA deliverables and maximize efficient operations. Manages change management efforts and reporting to optimize SLAs and ensure optimization of resources.
• Will be the primary point of contact for the state customers and responsible for managing all claims processing operations, including but not limited to: Claims Resolution, Drug Rebate, Medical Policy, Financial Transactions, and Data Entry.
• Lead cross departmental operational efforts for internal and external quality assessments, audits and surveys.
• Drives communication initiatives to both internal and external stakeholders, including community engagement efforts and efforts to facilitate engagement.
• Responsible for ensuring operations staff follow defined processes and procedures.
• Analysis and report on performance of operations activities.
• Primary point of contact for CMS Regulation and State Plan Policies.

Required Skills and Qualifications

Education: Bachelor's Degree in related technical, scientific, business, health or a related discipline (or equivalent work experience)

Required Experience: Eight (8) years of experience managing Medicaid or Major Health Care Payer Claims processing

Required Skills and Abilities:

• Medicaid Operations Leadership Support
• Project an people management skills.
• Knowledge and experience related to state Medicaid systems support and operations/administration, especially related to claims processing.
• Demonstrated ability to communicate issues, impacts, and corrective actions.

Preferred Skills:

• SharePoint, Excel, PMO, PowerPoint
• Strong knowledge of Medicaid Fee-for-Service (FFS), and Managed Care claims processes.
• Experience with healthcare claims software platforms and operational workflows.
• Experience in claims repricing and interaction with national coding standards (e.g., CPT, ICD-10, HCPCS).
• Familiarity with Program Integrity (PI) workflows, fraud/waste/abuse detection, and encounter data validation.
• Proficiency with claims adjudication systems, reporting tools, and analytics platforms like Tableau or Power BI.
• Familiarity with Medicaid Information Technology Architecture (MITA) and CMS certification processes.
• Highly desirable certifications such as Certified Medical Reimbursement Specialist (CMRS) or lean process improvement certifications (e.g., Six Sigma).

Additional Information:

Location: Montgomery, AL.

Security: A fingerprint based background check will be required.

Timeline: This is a contingent job posting. Work is not expected to begin until June 2027 or later.

Work visa sponsorship will not be provided for this position.

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Flexibility: Full-flex work week to own your priorities at work and at home
• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

The likely salary range for this position is $111,155 - $150,384. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours: 40

Travel Required: Less than 10%

Telecommuting Options: Hybrid

Work Location: USA AL Montgomery

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans