Job Family Group:

Retail Group

Job Description:

Role Synopsis

The (Manager, TA Business Operations Systems) is responsible for leading geographically dispersed teams across the United States, Mexico, and India that support critical business capabilities including Procure-to-Pay operations, supplier enablement, master data management, rebate administration, and restaurant technology platforms. This role provides strategic and operational leadership for Coupa Procure-to-Pay, Aloha POS, Radar back-office systems, truck service master data, and merchandising rebate programs, ensuring operational excellence, data integrity, compliance, and exceptional service delivery.

The position serves as a key partner to Finance, Procurement, Merchandising, Operations, IT, Accounts Payable, suppliers, and the broader global bp organization to align priorities, standardize processes, implement new ways of working, and drive continuous improvement. Through strong people leadership, process governance, technology enablement, and data-driven decision making, the role is accountable for optimizing business performance, strengthening controls, enhancing user experiences, and delivering scalable solutions that support organizational growth and strategic objectives.

Key Accountabilities

• Lead, develop, and coach the US-based Coupa Procure-to-Pay team responsible for procurement operations, supplier enablement, vendor and catalog administration, punchout integrations, invoice resolution, user support, training, and system governance, ensuring efficient, compliant, and customer-focused procurement processes across the organization.
• Drive continuous improvement and operational excellence through collaboration with Finance, Accounts Payable, Procurement, IT, suppliers, and the broader global bp Procurement organization to standardize processes, align priorities, establish new ways of working, optimize Coupa and SAP integrations, and enhance the effectiveness, scalability, and adoption of the end-to-end Procure-to-Pay ecosystem.
• Lead, develop, and coach a Mexico-based team responsible for the administration, support, and continuous improvement of Aloha POS and Radar back-office systems, ensuring accurate menu, pricing, inventory, loyalty, promotions, recipe, and reporting data that enable efficient QSR, FSR, and Store Deli operations and accurate financial reporting data.
• Lead, develop, and coach a team of India based Truck Service Master Data Management Coordinator and TA merchandising Rebate Analyst, ensuring high-quality execution of data governance, rebate administration, compliance, service-level performance, and continuous improvement objectives.
• Drive service excellence, operational performance, and collaborator satisfaction through effective resource management, issue resolution, change governance, and collaboration with Operations, IT, Finance, Merchandising, and business partners to ensure system reliability, data integrity, and alignment to service level commitments.

Education

Bachelor Degree educated or equivalent in related area

Core Competencies

1. Strategic Leadership & Business Transformation
2. People Leadership & Talent Development
3. Operational Excellence & Continuous Improvement
4. Cross-Functional Collaboration & Stakeholder Influence
5. Data Governance, Analytics & Decision Making
6. Enterprise Systems & Technology Management
7. Commercial, Financial & Procurement Acumen
8. Risk, Compliance & Control Management

Desirable criteria

• Prior experience leading a Coupa P2P team as well as Coupa implementation experience a plus.
• Working knowledge of SAP systems.
• Prior experience with Radar or other Restaurant back office system as well as restaurant POS system administration.

How much do we pay (Base)?

($135,000 - $155,000 (Minimum & Maximum)) *Note that the pay range listed for this position is a genuinely expected and reasonable estimate of the range of possible base compensation at the time of posting.

This position is eligible for US Benefits Select.

This position offers paid vacation depending on your years of relevant industry experience and will range from 120 – 240 hours of vacation per year for full time employees (60 - 240 hours of vacation per year for part time employees). You will also be eligible for 9 paid holidays per year and 2 personal choice holidays. You may learn more about how we calculate paid vacation and view our generous vacation and holiday schedules at Select SPD Bp has a parental leave policy as well, which offers up to 8 weeks’ paid leave for the birth or adoption of a child. Learn more by visiting Select SPD.

Why join us

At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly.

There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, and excellent retirement benefits, among others!

Travel Requirement:

Up to 25% travel should be expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.